Senior Account Manager
Company Description
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
Job Description
DUTIES & RESPONSIBILITIES
Job Responsibilities:
Strategic Account Management & Business Development
- Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.
- Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.
- Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.
Sales Planning and Forecasting
- Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.
- Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
- Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.
Solution Selling & Bid Management
- Propose tailored, value-driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions
- Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.
- Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.
Customer Satisfaction & Retention
- Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.
- Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.
Internal Collaboration and Reporting
- Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.
- Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot).
- Prepare regular status reports and pipeline updates for senior sales management.
Qualifications
Education:
- Minimum: Bachelor’s degree in Business Administration, Marketing, or a related field
- Desired: Master’s degree (MBA or a related field)
Experience:
- Minimum: 5+ years in account management, client relations, or sales
- Desired: 7+ years with a proven track record in managing key accounts or enterprise clients
Skills & Abilities:
- Strong communication and client relationship management skills
- Solid understanding of IT services, solutions, and outsourcing models
- Strategic account planning and business development expertise
- Experience working with SLAs, contracts, and service delivery frameworks
- Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics
- Ability to manage cross-functional teams and remote stakeholders
- Strong negotiation, presentation, and reporting skills
- Experience managing global accounts or offshore delivery models
- Familiarity with RFP/RFI processes and enterprise procurement systems
