Call Center Agent – Community Management

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.
• Handle service requests, general inquiries, and complaints in a professional and timely manner.
• Log all interactions accurately using CRM or other ticketing systems.
• Provide accurate information about community policies, events, and services.
• Escalate complex or unresolved issues to supervisors as needed.
• Maintain a customer-focused approach while managing a high volume of interactions.
• Coordinate with internal departments to ensure follow-up and resolution of requests.
• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management, real estate, or residential services is strongly preferred.
• 1–3 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills.
• Ability to remain calm and efficient under pressure.
• Familiarity with CRM systems and basic Microsoft Office tools.
• High level of professionalism and attention to detail.
• Bilingual skills may be an advantage depending on the client’s needs.