Client Advisor

Job Description

Title: IWC Client Advisor

Mission:

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

Responsibilities:

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying IWC’s respective guidelines
• Engage in CRM-activities such as prospect follow-up on a daily basis
• Handle customer service requests and respective processes
• Know IWC’s history, products and partnerships as well as the watch industry
• Deliver outstanding client service and treatment to make a clear difference vs. competition
• Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
• Organize and execute all operational tasks in detail and with care
• Maintain the boutique according to global IWC visual merchandising standards

Profile:

• 1-2 years of experience in sales or hospitality
• High emotional intelligence and general education
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Result-oriented and driven
• Strong selling skills
• Able to adapt approach individually to respective client
• Open and outgoing personality
• Has perfect manners and can maintain a conversation elegantly
• Creative, curious and versatile
• Team player with good interpersonal competences and empathetic
• Excellent communicator with ability to develop strong networks
• Fluent in local language and English and ideally one more relevant tourist language
• Applicants with background in Sales or Hospitality preferred

Recruitment Process:

• Validation levels: Boutique Manager and Retail Manager