[UAE] Senior Consultant - Customer Experience & Service Designer

Company Description

Sia Partners is a next-generation management consulting firm and a pioneer of Consulting 4.0. We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value across more than 30 sectors and services.  

Sia Partners' mission is to craft state-of-the-art narratives for transformation and innovation and to deploy these at scale. Our goal is to drive transformations that generate a positive impact. With a global presence of 51 offices worldwide and leveraging the expertise of 3,000 consultants in 20 countries, we optimize client projects globally. Through our Consulting for Good approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation. 

In the Middle East, we provide expert Consulting services in Strategy/ Innovation and Business Transformation, across a broad spectrum of high-stakes strategic topics for our clients with a distinguished history of achievements and expertise. Propelled by our Partners and international teams, we are proud to play a crucial role in advancing visions in both the public and private sectors. In addition to these services, through the Sia Institute, we offer comprehensive training programs and workshops, meticulously tailored to meet the regional needs. 

Job Description

Sia Partners Middle East is looking to grow its team in Abu Dhabi with resources experienced in topics related to customer experience and service design. The expected resource(s) should have demonstratable knowledge and experience in tools and practices related to this topic, and have the ability to participate in a team to design client processes (B2B and B2C), and support in enhancing the culture towards customer excellence. The resource will be expected to work alongside our local and international resources to further identify suitable tools and practices in order to further strengthen our offering and capabilities in the region on these, and similar, topics. 

Our Senior Consultant for Customer Experience and Service Design will play a pivotal role in supporting the delivery of project engagements, go-to-market activities, and targeted initiatives within our Middle East team. Operating across various sectors, they engage in designated sector and knowledge-based topics, ensuring diligent monitoring and execution of services that generate value to our clients and ecosystem. 

You will be part of a multidisciplinary team, engaging in a wide range of engagements: 

• Contribute to various work streams within complex projects, ensuring regular progress updates and strategic alignment with client goals. 

• Conduct high-level analyses and develop comprehensive action plans. 

• Lead meetings effectively to drive strategic decision-making. 

• Proactively identify, track, and qualify new business opportunities. Independently draft significant sections of business proposals, contributing to the team’s growth objectives. 

• Supervise and mentor junior team members, ensuring their ongoing professional development and significant contribution to project deliverables. 

Additionally, you will contribute to the internal life of the firm through various initiatives: 

1. Developing or enhancing our offerings through training sessions and working groups. 
2. Contributing to our publication policy through articles, studies, and press releases. 
3. Expanding new business activities by responding to tenders and drafting commercial proposals. 

Qualifications

To qualify, you must have

• Bachelor’s or master’s degree from a top-tier university in Engineering, Business Administration, Finance, Economics, Design, Communications or other relevant fields. 
• Business proficiency in English and Arabic (written and spoken) is mandatory. 
• 4-6 years of consulting experience or in a sector related to our activities, with a focus on client management and project management. 
• Advanced proficiency in any of our core management consulting areas, as well as our digital, and/or design and marketing services. 
• Advanced proficiency in any of our sector-based focus areas. 
• Proficiency in project management and stakeholder engagement. 
• Enhanced interpersonal skills, capable of fostering client relationships and collaborating effectively with diverse teams. 
• Excellent communication and presentation skills, with the capability to inspire the decisions of executives and stakeholders. 
• Strong analytical skills, capable of leading analytical projects and interpreting complex data sets. Ability to extract insights and implications from data sets collections. 

Additional Information

Joining Sia Partners means integrating into a globally recognized firm that fosters personal growth through our unique Sia Village concept, which promotes a community-driven culture reinforced by values of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support, and Employee Wellbeing, ensuring a fulfilling career path. 

What a career at Sia Partners offer you? 

• Competitive compensation: an competitive salary and benefits package, benchmarked against the market to ensure the most competitive offers. 

• Entrepreneurial spirit: Join us on an entrepreneurial journey that not only fosters innovation but also empowers you to drive your own success. Dive into a culture where your ideas shape the future. 

• Tailored career advocacy program: Receive dedicated support designed to help you achieve your professional aspirations. Our program pairs you with mentors who provide actionable feedback, ensuring continuous progress and success in your career path. 

• Continuous growth: Engage with ongoing opportunities for learning and development, particularly in new and emerging topics. Stay ahead of the curve by continually advancing your knowledge and skills. 

Our Commitment to Diversity   

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.  

At Sia Partners, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact.   

We are guided by the pursuit of understanding and take pride in being able to provide meaningful solutions to our clients’ unique challenges. We bring our whole selves to work and strive to listen, observe, understand and be understood. 

To learn more about our mission, values, and business sectors, please visit our website.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.