Partner Support Advisor

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity. 

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space. 

As the pioneering portal for homeseekers in the region,  we are on a mission to motivate and inspire people to live the life they deserve.

The Company

 

Year Founded

2007

Headquarters

Dubai, United Arab Emirates

Website

www.propertyfinder.ae

Social Media

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Focus

Property Finder was created with a vision to provide a seamless experience to people in their real estate journey. Over the last decade the platform has evolved as a go-to marketplace for real estate brokerages, developers and house hunters to make informed decisions on all things real estate. 

Company Profile

Property Finder is the leading digital real estate platform in the Middle East and North Africa region. 

A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey.

The company is one of the largest technology start-ups in the region and on a journey to becoming a Unicorn. We are aspiring to create a lighthouse technology company which will have a lasting impact in the entire tech ecosystem in our geography.

We encourage our people to move fast, be bold and offer them countless ways to make an impact in a fast-growing organization. Our goal is to ensure that our people find their time at Property Finder a rewarding investment where the company’s growth also means personal growth.

Property Finder generates most of its revenues through B2B sales of subscriptions, building on a resilient model of recurrent revenues. 

Core Solutions

Property Finder offers a host of solutions for the customers and end users:

At our core, we offer the most comprehensive real estate listing database to people in the region and aspire to improve everyone’s property journey with technology.

We then match the property seekers with real estate professionals (our clients) effectively operating a marketplace adding value to both sides of the journey. We also offer value added products to our clients like a real estate CRM platform among others.

Thanks to our wide market coverage and leading position, Property Finder has the best real estate data in the region. This data is opening new avenues for the company now, for example we are publishing the official Real Estate index (Mo’Asher) for Dubai, in partnership with the government.

We have many exciting growth avenues ahead of us. The next few years will definitely be an exciting rocketship journey for us at Property Finder.

The Position

Position Title

Partner Support Advisor

Reports To

Partner Support Team Leader

Position Summary

As a Partner Support Advisor, you play a key role in shaping our customer experience and driving customer satisfaction and retention by resolving complex product and service issues, delivering expert guidance, and building relationships with internal and external stakeholders. This role plays a crucial part in shaping Property Finder’s brand reputation, customer loyalty, and enhancing operational efficiency and effectiveness through the delivery of exceptional service. By aligning with our mission to transform living for the better across the region and fulfilling our brand promise, this role reinforces Property Finder’s leadership in the market and contributes to sustainable business growth.

Key Responsibilities

• Serve as the main contact for partner inquiries via email, chat, phone, and other communication channels.
• Deliver consistent, high-quality service to enhance partner satisfaction, retention, and customer loyalty.
• Identify and address technical and operational challenges, ensuring effective solutions.
• Handle escalated issues promptly and accurately, collaborating with technical teams when necessary.
• Apply deep knowledge of company systems and products to manage partner cases efficiently.
• Leverage CRM and tools to manage cases and troubleshoot technical issues effectively.
• Work with CX and cross-functional teams to address partner needs and drive service enhancements.
• Stay updated on industry trends, product developments, and service improvements.
• Spot inefficiencies in processes and suggest practical improvements.
• Support onboarding new team members, ensuring they receive the necessary training and guidance. Act as a mentor by sharing best practices and company knowledge to help them succeed.
• Proactively share partner feedback to drive continuous improvement and actively collaborate in cross-functional projects to enhance the overall partner experience.
• Ensure resolutions comply with company policies and guidelines.

The Person

Desired Qualifications

• Bachelor’s degree in Business administration or a relevant field
• Fluency in both English and Arabic, with exceptional writing and speaking skills in both languages
• Advanced proficiency in using CRM systems.

Expected years of experience

• 2+ years of experience in customer service or support, preferably B2B.

Skills

• Exceptional problem-solving abilities to diagnose and resolve complex challenges effectively. Proven track record in managing escalations with precision and achieving successful outcomes.
• Demonstrated empathy by understanding and caring for customer concerns to create positive service experiences.
• Conflict resolution skills to manage disputes effectively and ensure mutually beneficial outcomes.
• Adaptability to quickly adjust to new systems, processes, or evolving customer demands.
• Strong time management skills to prioritize and handle multiple tasks in a dynamic environment.
• Excellent active listening skills to understand partner concerns and provide tailored solutions.
• Outstanding communication skills to convey information clearly and build strong relationships.

Behavioral competencies 

• Customer-focused mindset with a passion for delivering excellence.
• Strong collaboration and teamwork abilities.
• Resilience and adaptability in dynamic environments.
• Proactive problem-solver with a solution-oriented approach.
• Ability to build trust and rapport with partners and internal teams.
• Positive attitude to maintain an upbeat and professional demeanor, enhancing the overall customer experience.
• Strong teamwork and collaboration skills to work effectively with colleagues, supervisors, and cross-functional teams.

Property Finder Principles

• Move fast and make things
• Data beats opinions
• Don’t confuse motion with progress
• Failure is success if we learn from it
• People over pixels

 

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. 

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self. 

Property Finder Guiding Principles

1. Think Future First
2. Data Beats Opinions, Speed Beats Perfection
3. Optimise for Impact
4. No Ostriches Allowed
5. Our People, Our Power
6. The Biggest Risk is Taking no Risk at All

 

Find us at:

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