Program Lead

Create your best future and join Westpac as a Program Lead

• Join a supportive team leading migration planning for UNITE, with a focus on coordinating the Retail Banking plan and guiding the 'Channels and Banker Transition' workstream.
• Full Time permanent role | Hybrid working model (2 days in office)
• Location: Preferred location: Sydney but open to other major office locations 

What’s the role?

This is an exceptional opportunity for a motivated and experienced Program Lead to join the Virtual Optimisation team within Virtual Operations, where they will be responsible for leading a key UNITE workstream through all phases—from planning to successful completion.

 The role involves close collaboration with the Head of Virtual Operations and the UNITE Customer Experience and Journey Lead, ensuring the effective delivery of the agreed scope in alignment with the central COO team overseeing the broader UNITE (Endeavour) initiatives

What do I need?

• Project and program management experience in complex programs.
• Subject matter expert in Virtual and Retail Banking environments, including banker tools and processes
• Contact centre industry experience desirable.
• Financial services industry experience highly desirable.
• Strategic thinker with strong people skills, business sense, creativity, and excellent writing ability
• Knowledge of delivery, requirements elicitation and ways of working.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.