Hotel Duty Manager - Crown Towers

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown is the ultimate destination for luxury hotel experiences. The Hotel Duty Manager at Crown Towers, will lead the Front Office team to ensure a smooth and successful service experience for all guests. 

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

• Partner with all internal Hotel departments, managing the day-to-day Rooms Division Operation while upholding Crown brand standards.
• Motivate and lead a team of dedicated employees and enforce OH&S standards to maintain a safe working environment.
• Anticipate the needs of guests, provide exceptional service and promptly handle any escalated complaints or issues. 

About you

You’ll bring the following:

• Extensive experience in hotel front office operations in a similar leadership position.
• Experience in developing, coaching and motivating a team.
• Conflict resolution and negotiation skills.
• Understanding of Hotel Property Management Systems (preferably OPERA).

Additional Information

To be successful you MUST have:

• Full unrestricted Australian working rights. 
• Responsible Service of Alcohol Certification (or be able to obtain one).
• Flexibility to work on a 24/7 rotational roster including weekends, overnights and public holidays.

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.