Name
Senior Mobile Application Support Engineer
Ref #
48577
Date
Friday, April 11, 2025
Full / Part Time
Full Time
Description & Requirements
We are building a new capability within the Mobile team and are looking for 2 strong engineers to support this function. The focus will be on capability development and incident management specific to mobile, with hands-on involvement in the codebase.
We’re seeking candidates with specialised skills in:
Android – Kotlin
iOS – Swift
These roles will play a key part in enhancing and stabilising our mobile platforms.
Opportunity Snapshot:
Responsible for the triage, analysis, design, coding and testing activities with an expectation of contributing to BAU support and development activities utilising your skills in iOS Swift and/or Android Kotlin technology.
Reports into the Digital Support Team as a member of the Mobile App Platforms BAU team. Works on support and enhancements for multiple mobile applications built using iOS Swift and/or Android Kotlin technologies to meet or exceed the business and customer expectations.
Contributes to development activities on Bupa’s mobile applications.
Your Contribution:
Troubleshooting of reported support incidents, and responding to alerting from monitoring systems. Resolution of incidents via code changes and testing where possible.
Enhancement of testing suite to cover missing cases leading to incidents.
Manage production incident lifecycle - reporting, analytics, organising, coordination, resolution, and follow up.
Maintain comprehensive documentation of support processes, troubleshooting steps, and solutions. Provide on-call service (on rotation basis) to help to solve major incidents
Manage after hour maintenance tasks when required.
Identify and manage risk across Bupa’s mobile applications and technology stack.
Generate reports on support activities, identifying trends and recommending proactive measures to enhance system stability.
Collaborate effectively with cross-functional teams, including developers, dev-ops team, incident management team, network engineers, and business analysts. You may also carry out any other duties reasonably requested by Bupa from time to time
Qualifications and training
Typically require a tertiary qualification in an IT discipline.
Relevant tertiary qualification at degree level.
Minimum experience in similar role.
At least 5 years of experience in iOS and/or Android technologies, preferably Swift/Kotlin. Proven success in contributing to a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Desire to work in a digital systems environment.
Ability to function as a thought leader as well as an individual contributor.
Experience with Xamarin Native is highly desirable.
Experience with Appium Automation and Native Automation Tooling is highly desirable. Experience with Postman and API testing is highly desirable
What’s in it for me?
As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.
Perk highlights:
Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
An additional well-being day each year to treat yourself.
About Bupa
Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.
Apply now and become an integral part of our innovative and dynamic team!
Senior Mobile Application Support Engineer