Customer Experience Specialist

Experience Level: Entry Level | Posted Date: 14/04/2025

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Description

Company Description

Are you a Rehabilitation Consultant looking for that next step? Do you enjoy building and nurturing client relationships? This is an exciting role with variety, limitless opportunity, and a chance to lead your career.

At WorkFocus we’re leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day. Due to substantial growth, we are now looking for a Customer Experience Specialist to join our Victorian team. 

Reporting to a Customer Experience Manager, you will draw on your experience and background in Rehabilitation and play a key role in the success of WorkFocus  by proactively establishing and managing Employer/Agent/Stakeholder relationships to ensure growth via exceptional customer service, a professional customer interface and supporting high-quality service delivery

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you.

Job Description

As a Customer Experience Specialist, you will:

• Represent WorkFocus as their single point of contact for all lines of communication and support for allocated customers
• Explore and understand customer needs to develop solutions to address portfolio challenges including cross selling of products and/or services
• Proactively manage portfolio performance in line with customer reporting
• Conduct variety of specific service assessments and/or rehabilitation interventions inline with WorkFocus service delivery requirements.
• Identify key employers and relationships and build on workload through exceptional service delivery and customer service

Qualifications

Skills and Attributes to support the role include:

• Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or other equivalent allied health/work health and safety professions required
• Minimum of two years of personal injury insurance experience
• Strong understanding of customer drivers and customer service in work and wellness
• Demonstrated experience in delivering repeat business and/or new business in the personal injury insurance schemes
• Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities
• Exceptional organizational and time management skills.

Additional Information

Why work with WFA?

• Truly flexible working, in the community, from home and the office – you set your schedule
• Learn and be mentored from a multi-award-winning team!
• Relocation Assistance 
• Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within!
• Generous financial incentives program to reward you for your impact
• Purchase additional annual leave
• Paid parental leave

Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more!

About us :

At WorkFocus, we get people well and working.

Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work, supporting and empowering people through the recovery process to return them to better health and life.

To Apply:

Click on the APPLY button or please contact Lauren Yau to have a confidential discussion about the role at [email protected] and quote REF7739Y

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.