About the Company

Our client is a rapidly growing provider of payment solutions dedicated to accelerating the transition to a more sustainable, energy-efficient future. Serving businesses and organisations across Australia and New Zealand, they enable the adoption of smart technologies and energy-efficient equipment by offering innovative, accessible financing options.

Working through a trusted network of accredited Channel Partners, the company supports the decarbonisation and digitisation of operations across a range of industries. Their success is built on a best-in-class payment platform, a commitment to customer service excellence, and a collaborative team culture that thrives on energy, innovation, and results.

About the Role

As a key member of the Post Settlement Customer Service Team, you will play a pivotal role in maintaining exceptional client experiences after financial agreements are completed. This position reports directly to the Team Leader (Cebu) and the Operations Manager, and is ideal for someone who thrives in a fast-paced, detail-driven environment.

Key Responsibilities:

• Efficiently manage and respond to all post-settlement inbox requests, including:
  
  • Direct Debit instructions
    
  • Payout calculations
    
  • Amortisation schedules
    
• Handle novation requests from end to end:
  
  • Process approval
    
  • Coordinate documentation
    
  • Manage follow-ups through to final settlement
    
• Oversee the complete End of Term process, including:
  
  • Generating end-of-term reports
    
  • Sending correspondence to customers
    
  • Coordinating equipment return logistics
    

Candidate Profile

We are seeking a service-oriented professional who is highly organised, proactive, and comfortable engaging with Australian clients. The ideal candidate brings not only technical precision but also a warm, collaborative spirit.

Required Skills & Attributes:

• Impeccable attention to detail and process accuracy
  
• Clear and fluent English communication skills, especially verbal
  
• Experience handling administrative tasks and professional email correspondence
  
• Confidence to communicate both internally and externally with accountability and integrity
  
• Willingness to take initiative, embrace challenges, and learn from mistakes
  
• Familiarity with Australian business culture and client expectations
  
• Friendly, positive personality with a collaborative and “can-do” mindset
  
• Passion for contributing to impactful work in a mission-driven industry
  

Desirable (Nice to Have):

• Previous experience or background in finance or payment processing is an advantage
  

Work Environment & Technical Requirements

This is a remote role, with the expectation of occasional team meetups (likely once per month) in the future. To be successful in this role, you must have a professional home office setup that meets the following minimum requirements:

Tech Setup:

• Laptop (Windows compatible)
  
  • No older than 1 year
    
  • Intel Core i5 processor or better
    
  • Minimum 8 GB RAM (16 GB preferred)
    
• Additional Monitor
  
• Webcam
  
• Headset with Microphone
  

Connectivity & Workspace:

• Reliable, high-speed internet connection with a backup plan in place
  
• Secure, quiet, and suitable workspace at home