Senior Communications ManagerExperience Level: Senior Level | Posted Date: 12/04/2025
We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
We are looking for a Senior Communications Manager – focusing on employee communication – with experience in managing communication relating to issues management and whole-of-business transformation.
The successful candidate will lead the communication efforts for high-profile issues management and business transformation programs; and play a pivotal role in driving change across the organisation, ensuring alignment, clarity and successful adoption of new processes, technology and other transformation-related activity.
The role requires an individual who is proactive, accustomed to managing reputational issues and able to build strong stakeholder relationships. Experience and knowledge of the telco sector is desirable.
While the role is focused on internal audiences, a willingness to work on external communications activities, as part of an integrated team is essential.
The successful candidate will be a confident and collaborative advisor to senior business partners.
With a sharp eye for detail and a calm, solutions-focused approach, you’ll thrive in a fast-paced environment, be encouraged to take initiative, continuously improve communication outcomes, and craft a vibrant employee experience at Optus.
Ready to reimagine your career at Optus?
Develop and execute strategic communications plans for large-scale business change and transformation activities, ensuring they align with organisational objectives and project goals.
Work closely with senior executives, leaders and their teams, to define and implement effective communication plans through engaging content across multiple internal channels including executive briefings, presentations, video, email, intranet, live events, and broadcast platforms.
Act as a business partner and adviser to key stakeholders and work in partnership to identify organisational change impacts across different teams, implementing appropriate communication to ensure changes are adopted and engagement is enhanced.
Provide strategic advice and coaching to senior leaders, identifying business challenges and recommending tailored communications approaches.
Track and report on communication effectiveness, using data insights (e.g., engagement, reach, sentiment) to continuously improve and strive for best-in-class standards.
Contribute to a positive, high-performing team culture, sharing knowledge, supporting colleagues, and mentoring junior team members.
It starts with you!
At least 7-10 years of experience in communications, with experience in delivering successful issues management and transformation programs.
Bachelor degree in Communications or related field.
Ideally, knowledge or experience in the telco or technology industries, or other regulated industry
Proven hands-on experience leading integrated communications campaigns, including advising and supporting senior leaders.
Strong project management skills, with the ability to oversee multiple complex initiatives simultaneously and successfully drive them to completion.
Excellent interpersonal and communication skills, with the ability to build relationships across all levels of the organisation and manage senior executives’ expectations.
Exceptional written and verbal communication skills, and the ability to simplify complex information and create compelling content for a range of audiences.
Strong issues management experience, including the ability to identify potential issues before they arise and address them effectively.
Demonstrated resilience and the ability to navigate complex challenges in a fast-paced, high-pressure environment.
Experience in working closely with external communication disciplines such as media relations, government relations, investor relations and regulatory affairs.
The good stuff …
3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive paid parental leave, up to 14 weeks for the primary care giver
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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