Coordinator Specialised Support Services

Job Description

• Permanent, Full time
• $123,766.93 per annum plus Superannuation
• Join the Community Health & Wellbeing team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Coordinator Specialised Support Services (SSS) is a strategic leadership role within Aged & Disability Services (A&DS), responsible for overseeing both the operational and strategic aspects of the Specialised Support Services.

What you’ll be doing:

• Lead the following services and programs ensuring operations are consistent with relevant policies, guidelines, standards, and legislative requirements: Support at Home, Business and Finance functions, Quality and Improvement, Intake & Assessment
• Strategic planning and implementation of continuous improvement systems, utilising new technologies, to enhance responsive and effective community service outcomes  
• Provide effective leadership for the Specialised Support Services team, fostering a collaborative, positive and innovative team environment. 
• Lead the recruitment and induction of appropriately skilled and experienced staff within the team.
• Develop and deliver strategy and policy which successfully responds to future directions.
• Ensure access and equity issues for people from special needs groups are prominent in planning and delivery processes.
• Prepare operational budgets and manage the service in accordance with available resources.
• Implement agreed strategies to address budget variances, which are evaluated.
• Ensure external service providers contracted by Hume City Council provide services under the area of responsibility have current Service Level Agreements.
• Collaborate with clients, fostering an understanding of their needs and aspirations to explore options and develop actions that will best meet their needs.
• Advocate internally and externally to ensure systems and services protect the rights of clients and give greatest client control over decision-making.

The skills and experience you’ll bring to the role:

• Demonstrated ability and experience in leading multiple programs, projects and teams and successfully managing a large and diverse service area.
• Demonstrated comprehensive understanding of aged care programs and relevant frameworks, along with ability to lead effective responses to sector challenges.
• Demonstrated knowledge of other relevant community support agencies and service providers
• Demonstrated ability to prepare reports, draft budgets, submissions for funding and maintenance of service records.
• Demonstrated high level written and verbal oral communication skills, including writing of reports, and submissions for a range of audiences and oral presentation skills. 
• Demonstrated ability to engage cooperation of staff, members of the community, community groups and other relevant bodies to achieve objectives. 
• Ability to deal with conflict, difficult situations, resolving organisational problems presenting council with a positive council image. 
• Ability to lead and drive change along with implementing and monitoring continuous quality improvement.

Required Certifications & Qualifications: 

• Tertiary qualifications in Allied Health or Nursing, Human Services, Community Development or related discipline and/or extensive relevant experience
• Current Driver’s Licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.