Agency Partner Manager, Small and Medium Businesses

About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

Responsibilities:
- Provide dedicated partner management to advertisers, by consulting and coaching them towards success on TikTok
- Work with small and medium sized agencies to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale.
- Develop strategies to improve advertiser performance, including:
- Consulting on advertiser's scale up
- Providing creative tips and best practices
- Giving recommendations on budgeting and targeting
- Manage advertisers at scale; monitoring the partner's performance through tools and timely communication with clients
- Ability to identify and remove blockers for advertiser growth.
- Gather insights from client interaction, and effectively represent client needs to internally stakeholders (ads review, finance, product etc.) to ensure good customer experience.
- Work across multiple teams including Sales, Product and Marketing to gather advertiser feedback from the market and amplify the current and future ad platform