IT Field Support OfficerExperience Level: Entry Level | Posted Date: 14/04/2025
Role Details:
Reporting to the Manager : Finance, you will support the business’ ability to use information, communication, and technology with confidence through the provision of a comprehensive client focused service to end users. You will also have capability of supporting the sites Operational Technology (OT) and network, both at the mine (underground and open) and processing plant.
As an employee at Gold Fields, we expect all levels of employees to act in a manner that seeks to align and enhance the values, safety culture and performance of Gold Fields with the purpose of creating enduring value beyond mining.
This role is offered on 8 days on 6 days off roster and is FIFO from Perth.
Benefits include:
6% Site Allowance
Quarterly Bonus Scheme
Private Health Insurance Allowance
Increased annual leave entitlements
Long service leave pro rata after 5 years of continuous service
Salary Sacrifice options
About the role:
Support operational technology systems, networks, and processes to deliver improved availability, utilisation and customer experience;
Participate in and perform IT/OT change management and processes improvement to ensure the continuous stability and improvement of the OT applications, networks and processes;
Provide OT Governance & Security services to applications and systems in the OT environment including maintaining compliance to IT and OT standards and ensuring that the latest security patches and firmware updates are applied to OT applications and systems;
Installing and maintaining operating systems, network and application software on desktops and other devices using corporate image builds;
Installing and maintaining computer and communication hardware, including media drives, printers and peripheral devices on desktops and other devices;
Ensure minimal disruptions to productivity through the provision of a timely and effective assistance and advice service to clients accessing the support function;
Receiving and responding to help desk telephone and email requests for assistance;
Investigating and resolving computer and communication hardware and software faults.
About you:
Diploma level qualifications in IT support (or equivalent)
Proven operational experience in desktop computer support
Current manual WA driver’s licence
Exposure to remote, site-based role in the resources industry would be highly regarded
Applications can be submitted via: https://careers.goldfields.com/Australia
Gold Fields is committed to achieving an inclusive workforce. We recognise that the diverse talent of our people will ultimately determine our growth, performance and success. We strongly encourage applications from female, Aboriginal and Torres Strait Islanders, as well as candidates with culturally diverse backgrounds.