Head of KAM

Mission

We are seeking a highly strategic and results-driven global head of key account management to lead and scale our key account management (KAM) function globally. This individual will drive customer success, revenue growth, and long-term partnerships across multiple customer segments and verticals.

The ideal candidate has a strong background in business development, enterprise sales, and account management in an international B2B environment. He will be responsible for leading a team of experienced key account managers, defining strategic plans, and implementing best-in-class account management practices to ensure sustainable growth and client retention.

Main responsibilities

KEY RESPONSIBILITIES

Strategic leadership & account growth

• Develop and execute a global key account management strategy aligned with overall business goals.
• Define customer segmentation, growth opportunities, and account expansion strategies across multiple verticals.
• Drive revenue growth by deepening relationships with existing key accounts and identifying new business opportunities.
• Collaborate with sales, marketing, and product teams to tailor solutions for top-tier clients.

Team leadership & development

• Lead, mentor, and scale a global team of key account managers (KAMS), fostering a high-performance culture.
• Establish best practices in account planning, consultative selling, and customer engagement.
• Ensure continuous training and professional development for the team.

Customer success & retention

• Develop and implement structured customer success strategies to enhance client satisfaction and retention.
• Serve as an executive sponsor for major global accounts, ensuring high-level engagement and value delivery.
• Build deep, trusted relationships with c-suite and senior stakeholders within key accounts.

Operational excellence & performance metrics

• Define and track key performance indicators (KPIS) for account growth, retention, and customer satisfaction.
• Implement data-driven account management processes using CRM tools and analytics.
• Ensure alignment with regional and global business units to drive consistency in customer engagement.

Market & competitive intelligence

• Stay ahead of industry trends, market shifts, and competitive landscape to inform strategic decision-making.
• Leverage insights to adapt and refine key account strategies across different regions.
• Represent the company at key industry events, trade shows, and networking forums.

Your profile

Experience & background

• 10+ years of experience in B2B key account management, business development, or enterprise sales in an international environment.
• Proven track record of managing and scaling a global KAM team across multiple verticals or customer segments.
• Experience in the apparel imprint, branded merchandise, or corporate solutions industry is a plus.
• Strong ability to navigate complex, long sales cycles with enterprise-level clients.

Skills & competencies

• Strategic mindset with the ability to define and execute a structured key account management framework.
• Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.
• Excellent negotiation and relationship-building skills with c-suite and senior decision-makers.
• Data-driven approach, with expertise in CRM tools and sales analytics.
• Ability to work across cross-functional teams (marketing, sales, product, and operations).
• Multilingual capabilities are a plus, given the global nature of the role.