The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path in Belgium and we are looking for new talents to join our mission.
The Customer Service Representative is the heartbeat of Nippon Express Belgium. The main purpose is to assist in the coordination of import shipments via air, to prepare shipment files and coordinate any internal and customer inquiry and order in a sales-oriented manner.
Direct contact via telephone and e-mail with customers with outstanding friendly service.
Communicating any delays or irregularities to customers.
Timely follow-up (within 24 hours).
Maintenance of customer data.
Providing the necessary information to provide the right service and to have the right information available.
Contacting customers to provide /obtain additional information to enable a smooth collection of goods.
Providing information and help out with invoicing to clients.
Answering questions for tracking packages or collecting data to prepare a more complex flow of a document or package.
Solve customer problems and help resolve issues.
Escalate issues within the supply chain as necessary to expedite resolution.
Proactively seek to identify root causes for issues and effect resolution.
Promote good team work by maintaining good interdepartmental relationships.
Perform admin tasks as directed by the team leader.
Requirements
Experience in Logistics, preferably in Air Import.
Familiar with a variety of the field's concepts, practices and procedures.
Multitasking skills.
Computer literate, with a good knowledge of Excel and eager for technological improvements.
Good customer service and communication skills.
Attention to detail.
Ability to work under pressure and under own initiative.
Team player.
Ability to prioritize.
Professional terminology in 2 foreign languages (ENG & NL) for contact with customers, customs and colleagues, French is a plus.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
Benefits
Full-time contract, undetermined time
Attractive salary package, including 13th month
Meal vouchers and ecocheques
Hospitalization insurance + group insurance
Transport reimbursement according to CLA PC 226
20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year
Air Import Customer Service Representative