Cybersecurity Operations Support Specialist

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0138

Role Background

The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

The NATO Cyber Security Centre (NCSC) is a team of over 200 members working to monitor and protect NATO networks. In the NCSC’s role to deliver robust security services to the NATO Enterprise and NATO Allied Operations and Missions (AOM), the centre executes a portfolio of programmes and projects around 219 MEUR euros per year, in order to uplift and enhance criticalcyber security services. The Portfolio ranges from Programme of Work (POW) activities funded via the NATO Military Budget (MB) to Critical / Urgent Requirements (CURs/URs) and NATO Security Investment Programme (NSIP) projects funded via the Investment Budget (IB). In some edge cases, projects are also funded via the Civilian Budget (CB). Projects can span multiple years and are governed by various frameworks, including the Common Funded Capability Development Governance Framework (CFCDGM).

In order to execute this work, the NCI Agency is seeking additional labour through contracted resources (or consulting) to support the work undertaken by the NATO Cyber Security Centre (NCSC) in the area of Communications and Information System (CIS) security, cyber defence and cyberspace operations.

Role Duties and Responsibilities

Deliverables:

D1 - Based on directions from the Service Delivery Manager (SDM) and deputy SDM:

• Organise meetings (both in-person but virtual using NATO videoconferencing infrastructure),
• Open service requests, change requests and work orders within NCIA and NCSC ticketing and tasking systems,
• Pro-active follow-up of existing requests in various systems on a periodic basis.

D2 - Based on directions from the Service Delivery Manager (SDM) and deputy SDM:

• write emails to stakeholders of the service,
• write and review SoW, contracts and license agreements,
• resource planning,
• writing, editing and creation of SOP/SOI in the NCSC wiki,
• presentation slides preparation.

Essential Skills and Experience

• Experience of at least 2 years in:
  • Engaging with highly technical cyber security professionals.
  • Summarizing discussions, identifying relevant points and action items.
  • Coordinating stakeholders at multiple levels (strategic, operational and tactical/technical).
  • Creating work orders, tickets in multiple ticketing systems and following them up.
  • Writing presentation slides for different audiences.
  • Resources planning based on current and projected workload.
• Ability to explain complex technical topics in simpler terms to a non-technical audience.
• Maintain situational awareness of multiple ongoing activities across disparate ticketing systems and coordinating the activities across those.
• Demonstrable existing experience with documenting existing processes using Atlassian Confluence software.
• Experience with Knowledge Management activities; storing and categorizing documents from multiple sources.
• Editing work on SOP (Standard Operating Procedures) and SOI (Standard Operating Instructions).
• Strong reporting skills to various levels of seniority.
• Accuracy and attention to detail.
• A previous experience in working for or supporting a military or governmental organization is asset.

Language Proficiency

• Business English

Working Location

• Mons, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.