Rental Lead

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, adventure sports, and the outdoor lifestyle. We offer a distinctly-curated product assortment, and highly-crafted customer experiences. At evo, we define success differently than most, balancing three goals equally: 1) Building an iconic brand and business; 2) creating an extraordinary place and path for our team; and 3) leveraging our success to drive community impact. We are a company driven by our purpose and values, with a collective passion for community, sports and lifestyle, and a drive to together build something that lasts and matters.

The Job:

At evo, we’re all about creating great experiences—for our customers, our community, and our team. As a Rental Lead, you’ll be a big part of making that happen. You’ll take the lead in our rental department, making sure every ski, snowboard, and bike that goes out is safe, well-maintained, and the right fit for the person using it. Whether you're helping someone try a new sport for the first time or working with a long-time rider, your goal is to make sure they feel confident, supported, and ready to enjoy their day. 

But this role is about more than just gear. You’ll also be a key player in our store’s leadership team—helping coach employees, drive sales, and keep the shop running like a well-tuned bike. You'll keep things organized, make sure inventory is on point, and jump in wherever needed to support the crew. You’ll also get to be part of community events, promotions, and anything else that helps build the evo vibe year-round.

And yeah, sometimes your job will literally be chatting with someone about your last powder day or bike trip—and getting them fired up for theirs. If you love gear, people, and turning good days into great ones, this is your gig.

The Perks:

• Complimentary Whistler Bike Park Pass (eligibility requirements apply*)
• 40 Hours of Paid Volunteer Time
• Charitable Donation Matching Program
• Extended Medical Coverage (eligibility requirements apply*)
• Employee Discounts and access to exclusive pro deals on top brands
• Flexible Work Schedules to suit your lifestyle
• Time Together Outdoors– ride days, community events, and volunteer activities

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees must work full-time, and meet the criteria to qualify for benefits. 

What You’ll Get To Do:

Team Leadership

• Partner with store leadership to keep the team motivated, efficient, and focused on delivering amazing customer experiences.
• Lead and support the rental crew with clear direction, hands-on training, and real-time coaching.
• Help build and maintain the retail staff schedule in collaboration with the Service Shop Lead, Retail Guest Services Lead, and Store Manager—ensuring balanced coverage across all shifts. 
• Actively mentor and grow your team—supporting hiring, onboarding, and ongoing development to build a strong, high-performing crew.
• Set the tone by leading by example—modeling positivity, accountability, and a strong work ethic every day.
• Provide regular, constructive feedback and help team members grow through clear expectations and goal setting.
• Check in with staff throughout the day, managing breaks and floor coverage to keep things running smoothly.

Customer Experience

• Keep the vibe high and the service dialed. Ensure every guest feels welcome, heard, and taken care of—from gear rentals to in-store help.
• Train and empower the team to deliver top-tier customer service with expert product knowledge and a stoke-filled attitude.
• Jump in to support customers as needed—whether it’s helping at the register, fitting a snowboard, or resolving a concern with empathy and efficiency.
• Collaborate with leadership to execute sales strategies, promotions, and events that help drive business throughout the year.

Rental & Inventory Operations

• Work closely with bike techs, service mechanics, and rental technicians to ensure all rental equipment is tuned, safe, and ready to go—no shortcuts, no surprises.
• Oversee the full rental experience—from gear check-out to returns—ensuring accuracy, efficiency, and top-notch service every time.
• Stay on top of inventory—making sure counts are accurate and gear is where it needs to be. Communicate discrepancies to the data team and help resolve issues quickly.
• Lead regular inventory checks and implement best practices to protect assets and minimize shrink.
• Manage internal gear use and plan ahead for blackout periods to ensure guests always have access to what they need.

Store Support

• Assist with opening/closing, register operations, and daily task execution.
• Help with merchandising, markdowns, and in-store promotions.
• Use systems like Aralco, Moneris, and Easyrent to support team and guest needs.

Culture & Communication

• Foster a respectful, fun, and inclusive environment.
• Communicate clearly across teams to keep everyone aligned and engaged.
• Bring high energy and a solutions mindset to every shift.

Requirements

What You'll Bring to the Team:

• 4+ years of experience leading high-performing teams in fast-paced, customer-facing environments
• Strong leadership with a thoughtful, patient, and kind approach to motivating and supporting team members
• Proven ability to coach staff, deliver exceptional customer service, and drive sales through action and example
• Deep knowledge of current bike and snow industry standards, with the ability to guide customers to the right gear for their needs
• Skilled in setting goals, giving and receiving feedback, and building a collaborative, team-first culture
• Highly organized and adaptable—you stay calm, focused, and effective in dynamic, seasonal retail environments
• Solutions-focused under pressure, especially during peak times or when resolving customer issues
• Excellent communicator with a natural ability to build trust and strong relationships with customers, teammates, and partners
• A solid understanding of evo’s brand and values, paired with genuine passion for the outdoors—especially bike and snow sports
• Embraces and consistently demonstrates evo’s core values: The Great 8 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!
 

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $25.00/hr to $26.50/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role. 

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.