Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 4th Top Hotel in Western Canada by the readers of Conde Nast in 2024, Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:
Why work at Fairmont Waterfront?
Deeply committed to sustainability and community
50% of leadership team including executive level, are women
Firm believers in diversity - we have colleagues from 60 countries
Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, on-going diversity training for all colleagues, hotel level committee and representation
Industry leading Leadership program and learning program through our Academies
Great perks - Colleague Travel Discount Program* that provides discounted rates for travel to over 5500 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
One free stay through our Be Our Guest Program
Full rate of pay, $29.45/hour
*full-time and part-time status colleagues
Job Description
At Fairmont Waterfront, an exceptional guest experience begins even before check-in and extends throughout every stay. As a Houseperson, the organizational support you provide to the housekeeping team will ensure our guest rooms are well equipped and welcoming – and our guests feel valued.
What you will be doing:
Reporting to the Director, Housekeeping responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Ensure Housekeeping departmental standards are followed
Maintain cleanliness of public areas, including but not limited to guest corridors, lobby, Health Club and restrooms.
Support the housekeeping team by removing dirty linen, and collecting garbage and recyclables from guest rooms.
Ensure laundry and housekeeping closets are stocked and organized.
Clean and maintain back-of-house areas to ensure a tidy and safe work environment.
Respond promptly to guest requests related to housekeeping, including delivering extra towels, bedding, or amenities.
Assist with the delivery and pick-up of guest items as needed.
Assist with deep cleaning tasks, including carpet shampooing and moving furniture.
Collaborate with the housekeeping team to ensure high standards of cleanliness and guest satisfaction.
Report maintenance issues or safety hazards to the appropriate department.
Assist in room turnovers, ensuring rooms are properly stocked with amenities and linens.
Handle lost and found items and assist with documentation and storage.
Perform other duties as assigned by the Housekeeping Manager or Supervisor.
Qualifications
Your experience and skills include:
Previous experience in housekeeping or hotel operations preferred.
Knowledge of cleaning chemicals, supplies, and equipment is a plus.
Strong attention to detail and ability to maintain high standards of cleanliness.
Ability to work independently and in a team environment.
Strong communication skills and the ability to interact with guests and team members professionally.
Physical stamina to lift, carry, or move heavy items, bend, kneel, and stand for extended periods.
Flexibility to work various shifts, including weekends and holidays.
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Houseperson, Housekeeping Full Time