At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
This role is part of the ERP Business Systems and Group Finance team who service our customers with direct Support, Training and implementations of Projects and process improvements and application management solutions.
This role will benefit those who have a financial background who like to take on new challenges to service customers in business, who possess great communications and service skills and are equipped with problem solving skill with using ERP and systems.
Responsibilities:
A good portion of the role will be spent working on projects and improvements to improve user and business experiences may require gathering, scoping, designing, documenting solving and mapping solutions as needed
Collaborate with implementations and project execution and ensuring best practices and standardizations are achieved
A first point of contact on Support functions with a centralized helpdesk to cover a global zone cover using helpdesk tools also from emails, phone and walk in etc.
Using their communication skills to Train users, scheduling and upkeep of training material including documentation, online training and e-learning packages, for the application portfolio
Provide expert level of Sound business and technical support internally and externally, which may require troubleshooting, reproducing resolving report authoring or optimizing or process review and improvement utilizing your financial strengths to assist the business departments
To administer user access controls and access and access reviews
Vendor and management of issues that are escalated to vendors
Ad hoc work on other Group Projects as needed
Perform other duties as required
Follow internal and best practice controls to uphold Audit practices
Travel as required
Prioritize the needs of each Request, by Operation, and Users, in conjunction with day-to-day tasks and Project deadlines and ensure end user efficiency
Qualifications:
Tertiary Qualifications, Financial and Supply Chain Qualifications preferred
2-3 years Pronto preferred experience in Supporting Business Roles, would be advantageous
Proven Business Acumen knowledge, training and Service Helpdesk experience
MS office Suite, Helpdesk utilities, Reporting tools
Experience:
Experience with ERP Systems, Pronto preferred or other ERP applications
Well-developed skills in: Business systems and business knowledge; problem solving and analytical skills; communication, negotiating and interpersonal skills
Ability to prioritize and control workload arising from a broad user base.
Ability to work constructively in a team environment.
Strong customer focus and commitment to the provision of quality services.
If you are already a First Quantum employee and have access to the First Quantum network, log into First Quantum MINE > Careers to apply internally for this opportunity.
If you are an employee without network access, contact your Site Recruiter.
ERP Support Officer