Digital Customer Solutions Representative

What you will do:

This role involves coordinating the processing and delivery of patient-specific items in collaboration with our manufacturing and sales teams in the U.S. Additionally, this role provides technical support and account assistance for platform applications to a diverse user base, including surgeons, operating room staff, clinical teams, distributors, and the sales force.

• Assist new users with account registration and setup while supporting software installation and troubleshooting issues.
• Manage the workflow process of patient specific items to our manufacturing teams
• Assist in correlating account data between different internal systems
• Support project improvement tasks specific to improve current state functions with internal departments and external vendors.
• Document relevant information and ensure that the customer is communicated with in a timely manner
• Provide feedback to Engineering to enhance product quality and reliability while collaborating with cross-functional teams to resolve customer-reported issues.
• Managing incoming emails and phone calls that require support
• Maintain confidentiality regarding proprietary, sales, confidential company information, and patient data.

What you need:

Required

• Associates degree or equivalent
• 2+ years of experience in a customer technical support or IT technical support
• Spoken and Written Spanish/English Language Proficiency (C1)
• Proficient in Microsoft Office

Preferred:

• Experience with Excel functions and macros