Customer Service and Sales Representative

We are seeking a highly motivated and service-oriented individual to join our dynamic Call Center team as a Customer Service and Sales Representative. The ideal candidate possesses exceptional communication and problem-solving skills, thrives in a fast-paced environment, and is eager to learn and adapt. A successful candidate will be technologically proficient and have a strong command of the English proficiency  B2+. Prior experience in sales and customer service is preferred but not required.

What you’ll do:

• Identify soft sales opportunities and implement effective sales strategies to promote products or services that align with customer needs.
• Deliver outstanding customer service by addressing inquiries, resolving concerns, and exceeding customer expectations using customer relationship management G-Suite and Salesforce.
• Embrace a culture of continuous learning, readily adapting to new products, services, and work processes.
• Collaborate effectively with colleagues across departments to ensure a seamless customer experience.
• Stay informed about industry trends and maintain current knowledge of company products and services.
• Achieve and surpass established sales targets and performance goals.

What experience you need:

• High School Diploma (or equivalent).
• B2+ English proficiency.

What could set you apart:

• Soft sales aptitude and the ability to identify and convert sales opportunities.
• Proficiency in computer applications and experience with CRM and other relevant software. G-suite - Salesforce.
• A positive attitude, a strong work ethic, and a commitment to continuous learning and development.
• Ability to work effectively both independently and as part of a team while managing multiple priorities.
• Exceptional interpersonal, verbal, and written communication skills.

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