P2P Procure to Pay Help Desk AnalystNivel de experiencia: Nivel de entrada | Fecha de publicación: 15/04/2025
The role of the Procure to Pay (P2P) Helpdesk Analyst is to provide Service Desk assistance to internal and external customers regarding Financial applications and processes. As Single Point of Contact (SPOC) the analyst will be responsible for the resolution, SLAs, KPIs, Voice of Customer (VOC), documentation and triage of incidents and other support requests for customers based in various countries.
Responsibilities:
Constant success in the application of knowledge and skills on financial controls, accounting controls, metrics, financial systems, and continuous improvement, in the P2P Helpdesk process, in situations of different levels of complexity.
Identify and consistently resolve complex problems of end to end P2P.
Constant success in approaching internal and external clients of the organization, both for those who raise the request for resolution of the cases, as well as those with whom we work daily to resolve them.
Ensure all communication is clear and that actions needed to solve an issue are identified with owners and deadlines, including explanations that generate understanding, a sense of urgency, cordiality, courtesy, and empathy.
Maintain control and record of cases pending resolution, ensuring compliance with the SLA.
Requirements:
Finance, Business Administration or related degree.
P2P process previous experience managing escalations, documentation and triage of incidents and supports costumer requests.
Microsoft Office – Excel proficiency.
Excellent written and oral communication skills in English upper intermediate.
P2P SAP knowledge.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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