Print Technical Consultant

Company Description

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Technical Skills:

• Administrative English 90% to 95%
• Customer service experience.
• Mechanical, electrical, electromechanical, or electronic technician, or with Engineering studies in the same branches: Electricity, Electromechanical or Electronics.
• Experience in repairing and maintaining Laser printers or photocopiers (preferable).
• Basic office package knowledge 
• Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication.
• Ability to manage pressure.
• Good management skills, and the ability to pay attention to details.
• Good organizational, interpersonal, and critical thinking skills.
• People’s skills: The service officer needs to have the right skills to be able to relate well with diverse groups of customers.
• Computer proficiency: The customer service officer must be able to operate the computer and other related gadgets.
• Initiative-taking and enthusiastic. 
• Possess administrative skills, and the ability to work as part of a team.
• Ability to multitask and be flexible.
• Proficient in MS Office 2013, 2016 and must have knowledge of O365.

Services:  

• Creating cases for customers in the commercial area.

       •   Call service to support groups.

• Transfer calls to support groups.

Behavioral Skills: 

• Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.
• Collaborate closely with internal teams to identify system requirements. 

Additional Information

Hybrid Position

800,000 Colones per Month