We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.
We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.
We are seeking a talented and experienced Senior Solutions Engineer to join our dynamic team. As a Senior Solutions Engineer at Staffbase, you will play a crucial role in understanding our clients' needs, architecting solutions, and ensuring successful implementation of our employee communication and engagement platforms. This is a unique opportunity to work with cutting-edge technology and collaborate with clients across various industries.
What you’ll be doing
Collaborate with Account Executives to build and deliver engaging demos to prospective customers that spark excitement
Work with prospective customers to find the best technical setup for their internal communications needs and remove technical obstacles to winning deals
Run technical evaluations of the Staffbase platform and consult on different integration methods
Crafting and building RFP response documents which position the Staffbase product in the best possible manner
Be the technical lead starting from our kick-off call until the Staffbase solution is finally launched
Work closely with our customers after-sales department (Technical Support Engineers) to find the best setup for our customer integration needs
Oversee and support technical implementation tasks for new customers
Consult customers regarding our APIs, architecture recommendations and implementation approaches
Partner with the Customer Success Manager and the Project Manager to provide an excellent technical onboarding process for new customers
Play a key role helping our customers as a product expert with a strategic mind and high customer-service orientation
What you need to be successful
University degree in information science, Information Systems, Business Engineering, or equivalent technical work experience
5-10 years of experience in a similar role (SaaS pre-sales/solutions engineering/solutions consulting)
Deep understanding of cloud technologies and the value proposition vs. an on-prem solution
While you’re not required to be a full stack engineer, you should have a general understanding of web development and knowledge of common technologies. You shouldn’t be afraid to whip up an MVP that interacts with our APIs
Solution-focused understanding of REST APIs and how to interact with them
Experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc.
Ability to quickly understand technical concepts and effectively communicate them to technical and non-technical people
Excellent German and English communication skills (verbal, written, presentations)
Expertise with web development, preferably knowledge with HTML/CSS and at least one programming language like JavaScript, Java, PHP, NodeJS
Comfort using the command line or application logs to narrow down issues with technical integrations on either side
Knowledge about security and compliance topics in a SaaS environment is a plus
What you'll get
Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan).
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560.
Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year).
Wellbeing - in addition to our yearly vacation of 31 days, we’re running a 4-day-work week every year in August with full payment.
Benefits platform - Through the provider ThanksBen, all employees receive EUR 35 (tax-free) per month to spend on their well-being. This covers, for example, sports courses, massages and many retailers.
Support - we’re offering a company pension scheme.
Sports & Health - join our sport courses in the offices. The offices are equipped with fruits, drinks and snacks.
Team Building - Regular team and office events including the yearly Staffbase Camp.
Volunteers Day- you’ll get one day off per year for supporting a social project.
Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.
Senior Solutions Engineer