Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs and other exchange-traded products and set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios and is also adopted as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX) Scalable Capital offers a stock exchange for retail investors in Europe. Over 27 billion euro is held on the platform by more than one million clients. Scalable Capital was founded in 2014 and employs more than 500 people at its offices in Munich, Berlin, Vienna, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.
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Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).
Job Description
Develop, establish and ensure a dedicated, specialist management of our internal and external IT service providers (vendor management)
Define control-relevant KPIs in the area of responsibility independently and ensure communication with internal and external IT service providers
Ensure the monitoring of KPIs relevant to management and deriving preventive and countermeasures in the event of target failures as well as tracking over- and underperformance
Act as the communication and escalation interface and carry out operational quality support for all IT services as well as develop and carry out performance dialogues with internal and external IT service providers.
Qualifications
Completed studies in (business) informatics or economics with a focus on informatics or comparable training with relevant professional experience
Experience in managing service providers, ideally also for complex IT services, e.g. in the cloud environment, incl. escalation management
Extensive knowledge of project and process management tools and methods
Professional experience in IT service management, IT provider management or comparable function with experience in dealing with IT outsourcing contracts
Experience in managing projects related to key performance indicators and processes, from analysis to realization or implementation
Strategic, structured way of working as well as negotiating skills and a high degree of assertiveness
IT affinity with strong consulting and problem-solving skills as well as analytical and business understanding
Good knowledge of German and English, both written and spoken
Additional Information
Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
(International) relocation support
Flexible vacation policy and the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 25% for the ‘Deutschland Jobticket’
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IT Vendor Manager (m/f/x)