Junior Field Support Engineer for MasterConnect Europe

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Signify


Sted
Copenhagen
Arbejdstype
På Stedet
Ansættelsestype
Fuldtid
Erfaringsniveau
Begynderniveau
Udgivet dato
06-05-2025

Junior Field Support Engineer for MasterConnect Europe

Job Title

Junior Field Support Engineer for MasterConnect Europe

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

Are you a soon-to-be graduate with a passion for providing exceptional customer experiences and ensuring customer satisfaction? Join us as a Field Support Engineer in Copenhagen with Signify and kickstart your career in the lighting industry!

As a Junior Field Support Engineer, you will be at the forefront of prioritizing and coordinating complaints for the Nordic market and MasterConnect program across Europe. You'll play a key role in continuously improving customer field support for MasterConnect in Europe, conducting on-site measurements and analyses to resolve technical complaints. Additionally, you'll oversee the performance of Customer Service Nordics, ensuring alignment with customer service and productivity KPIs.

What you'll do

  • Complaint Management for Nordic market and MasterConnect program
  • Field Support Improvement for MasterConnect in Europe
  • Performance Management of Customer Service Nordics
  • Feedback and Communication with Field Quality Business OEM
  • Key User Role for C4CS across Europe

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

  • Team player with a customer-centric mindset
  • Knowledge of DALI and Zigbee communication protocols
  • Strong problem-solving skills at a system level
  • Currently enrolled in a Master’s degree with a hands-on mentality
  • Technical skills and affinity with electronics
  • Strong communication skills in Danish and English


If you're ready to shine brightly in this exciting role and take the next step in your career, apply now to join our dynamic team at Signify in Copenhagen!

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Our Process

Come join us, and together we can light the way.