Tipo de trabajo: En Las Instalaciones | Tipo de empleo: Tiempo Completo
Nivel de experiencia: Nivel de entrada | Fecha de publicación: 15/04/2025
Descripción
Company Description
Part of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our student’s study from 1 week up to a full academic year and we are proud to welcome language learners from over 100 countries, ensuring a great cosmopolitan mix in our classrooms across the globe. With a network of Kaplan International Languages and Alpadia -branded schoolsand summer camps spanning seven countries, KLG has the largest presence of any international language school in the English-speaking world, as well as France, Germany and Switzerland. In addition, ESL, Europe’s largest language education travel agency matches students with the right language course for them.
Job Description
We currently have an exciting opportunity for an Italian speaker Sales Specialist to join our B2C Sales Team based in Barcelona, Spain!
We are looking for someone who is passionate about the benefits of studying abroad (perhaps you have done it yourself), love travel and will be able to provide guidance and reassurance to our customers - to help them decide on the most suitable study options.
Reporting to the B2C Sales Manager, you will operate the daily international sales operations for your students and deal with their admissions. You will be working with direct clients in close cooperation with Customer Care, Student Support and Summer camps teams. You will be expected to meet and exceed individual and team targets through your sales activities. We are looking for people with a consultative sales approach, based on establishing customer needs and providing products to match them.
Your main tasks will be:
Advise customers (phone, emails, Whatsapp, SMS, online chat) about destinations, schools, adequate programs and visa
Contacting every lead to maximize sales opportunities and progressing each lead to ensure upsell and cross sell opportunities
Building strong customer rapport through a high quality of written and oral communications and by demonstrating excellent product knowledge
Organise phone contacts and interviews requests with prospects
Create and follow up on quotes and transform leads into bookings
Update regularly your knowledge about our schools, destinations and sales techniques
Work closely with Student support teams based in each school to confirm availability
Collect deposit payments and proceed with data input on Salesforce
Participate in occasional student fairs
Qualifications
Desired Skills, Experience & Requirements
Relevant experience in sales department ideally in travel & tourism industry or in language education
Professional knowledge of Microsoft Office
Italian level required (C1/C2) with very high English. Other languages a plus
Ability to prioritize effectively and to work with deadlines
Experience of dealing with high volume of leads
Excellent written & verbal communication
Ability to build rapport, handle objections and close sales in the language required and English
Resilient and consistent, with ability to bounce back from setbacks and remain focused ongoals
Personal Characteristics
Outstanding selling attitude
Goal oriented
Ability to articulate goals and assign timelines
Outstanding organisational skills
Excellent written & verbal communication
Ability to work independently and in a team
Positive thinker & flexible
Additional Information
What we will offer you:
This is a full-time, permanent position offering:
The opportunity to develop your skills in an international environment, in the exciting field of language travel
Flexible working policy
A young and dynamic work atmosphere
An environment where corporate ethics and sustainable development matter
Discounts on medical insurance
Free language courses abroad every year
Competitive salary
Lunch vouchers
Free coffee and tea
Free breakfast on Mondays and fresh fruit on Thursdays
International Sales Executive ( Italian speaker)