Housekeeping Supervisor Intern

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! 

Job Description

What you’ll do 

We are looking for an Housekeeping Supervisor intern to be a part of the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department. 

• Ensure all departmental service standards and sequences of service are being upheld. 

• Work collaboratively with all housekeeping partners on a day-to-day basis. 

• Maintain a close relationship with the Front Office and Engineering Team. 

• Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary. 

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.   

• Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.  

• Promote teamwork and quality service through daily communication and coordination with other department managers. 

• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. 

• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction. 

Qualifications

What we are looking for... 

• Someone who understands, celebrates, and embraces the SLS brand values. 

• Ability to multitask and work in a fast-paced environment. 

• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. 

• Excellent verbal and written communication skills. Fluent in Spanish and English. 

• You make people feel good - your team, guests, and colleagues alike.  You make a positive impact. 

• You learn quickly and adapt to SLS’s unique culture. 

• You are humble and open to ideas. We leave our ego at the door and help get things done. 

• You’re up for doing things differently and trying (almost) everything once. 

• You want to be part of a team that works hard, supports each other, and has fun along the way. 

Additional Information

What's in it for you... 

• The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 

• The chance to challenge the norm and work in an environment that is both creative and rewarding. 

• Become part of a team that’s very passionate about creating great hospitality experiences.