Tipo de trabajo: En Las Instalaciones | Tipo de empleo: Tiempo Completo
Nivel de experiencia: Nivel superior | Fecha de publicación: 14/04/2025
Descripción
About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of thefastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel
Senior Forecasting Manager
About the role:
We are seeking a strategic and visionary Senior Forecasting Manager to join our team. In this leadership role, you will drive the development and evolution of our analytical forecasting model and capacity plan, ensuring they are accurate, scalable, and aligned with the broader objectives of the business. You will champion operational excellence and deliver critical insights that directly shape our customer experience and resource planning strategies. This role is pivotal to helping us deliver a 7-star experience to our customers while optimizing the use of our operational capacity.
What you will do:
Lead the end-to-end development, refinement, and oversight of forecasting models across all operational channels (email, chat, phone), regions, and skill sets, with a short- to mid-term outlook (intra-day to monthly).
Drive innovation in forecasting methodology and proactively identify improvements in predictive accuracy and business impact.
Own and evolve the capacity planning process, collaborating closely with Operations to ensure the right people are in place at the right time across our global footprint.
Translate complex data into actionable business insights and strategic recommendations that inform strategic decisions across multiple departments and leadership levels.
Partner cross-functionally with WFM and Product teams to align workforce planning with business automation initiatives, special events, and growth opportunities.
Lead retrospective analyses to uncover workload trends and drivers, facilitating data-backed process and product improvements.
Be a trusted strategic advisor, aligning your team’s outputs with long-term business objectives and shaping TravelPerk’s planning and forecasting roadmap.
Ensure your team delivers quality outputs, reducing technical debt, improving tools and processes, and implementing robust monitoring systems.
Take ownership of key results and influence company-wide OKRs through your team's contributions.
Represent the Forecasting domain in leadership forums and proactively contribute to broader organizational transformation strategies.
What you need:
A proven track record of excellence (3+ years experience) in forecasting, workforce management, or analytics leadership roles, preferably within fast-paced, customer-centric organizations.
Deep expertise in contact center/WFM metrics, KPIs, and planning strategies, ideally working with a BPO footprint
Outstanding stakeholder management and communication skills, with experience influencing senior leaders and cross-functional teams.
Demonstrated ability to think strategically and translate vision into actionable plans with measurable outcomes.
High level of proficiency in SQL, Excel, and data visualization tools; ability to mentor others in these skills, experience using workforce management tools like Calabrio
Strong mathematical and statistical foundation, with practical experience building and validating predictive models.
Experience managing and developing high-performing analytical teams.
A strong sense of ownership, with the ability to manage complex projects and competing priorities independently.
What we offer:
Competitive compensation, including equity in the company.
Generous vacation policy to help you rest and recharge.
Health perks such as private healthcare or a gym allowance, depending on your location.
A flexible compensation plan to help you diversify and maximize your net salary.
Access to mental health support tools and resources.
Exponential growth opportunities and a clear career progression path.
The opportunity to travel and attend unforgettable TravelPerk events.
A chance to be part of a high-growth company at the forefront of reshaping business travel.
How we work Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
Senior Forecasting Manager