Technical Service Representative - Beverage Cans Coatings

The Technical Services Representative is responsible for providing technical support to Packaging Customers for the Beverage business in the Geographical region assigned.

In this role, you will ensure customer quality and service expectations are consistently met; eliminate or reduce customer complaints.  

• Travel to customer operations to solve problems, coordinate project work or implement technology,
• Manage product trials at designated customer facilities,
• Troubleshoot on-line technical problems,
• Advise customers of product line changes and improvements,
• Maintain customer technical service issues on file for follow-up,
• Train customers on product knowledge and application methods,
• Handle customers complaints within lines of authority and manage process to resolution,
• Assist with equipment installations and various line or equipment modifications/adjustments,
• Maintain contact with laboratory on current technical issues,
• Support laboratory, when required, in evaluation of samples,
• Provide correct technical information on projects to technicians, chemist/engineers, customers or other groups as required,
• Communicate extended product knowledge in Packaging technology,
• Support specification/product recommendation approval process.
• Maintain expertise in product finishes equipment use and surface preparation.
• In conjunction with Projects Manager and Market Manager, develop, recommend and implement solutions related to own or other projects and product implementation.

• 3/5 years’ Field Based experience.
• Skills in solving technical problems in both the field and lab/service center,
• Fluent English language and good communication skills,
• Good interpersonal skills and Customer oriented
• Team player,
• Knowledge of packaging application techniques
• Metal coating experience
• Packaging industry experience
• Quick and independent problem-solving
• Travel Requirements: 80%

#LI-CK1

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.