Senior IT Support & Operations Engineer

Who We Are:

OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools. For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. Join OpenBet to take your career to the next level and be part of a global innovative team shaping the future of betting entertainment for millions worldwide.

Essential Job Functions:

• Provide 2nd / 3rd level remote or face to face IT support services, according to the defined IT Service Catalogue, acting as an interface between the IT department and user community.
• Act as escalation point for unresolved problems
• End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.
• Installation, routine maintenance and management of end-user computing devices (desktop, laptop and smartphone devices); this includes imaging and keeping them up-to-date with management and security tools
• Administer user accounts, permissions, and access controls in various business systems
• Fulfil User Onboarding / Offboarding Requests
• Explicitly for OpenBet Office will be located:
  • Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)
  • Maintain the proper operation of Training / Meeting rooms.
  • Make available all IT equipment on the desk of new employees before they come.
  • Ensure the smooth relocation of people or teams to new desks.
  • Liaising with System & Network Administrators for the management & maintenance of OpenBet Office infrastructure including Servers, Network, Storage & Data Center facility.
  • Maintain the asset database and hardware inventory at the Office; Manage stock of IT Equipment and maintain Lifecyle Management
  • Perform the IT Induction to newcomers.
• Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks)
• Develop and maintain technical procedural documents and FAQ's for both IT staff and user community
• Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
• Mentor, in the areas of their knowledge and expertise, less experienced IT support analysts to assure their knowledge and skills
• Contribute to the improvement of support processes and documentation.
• Experience in supporting Executive Stakeholders
• All other duties as assigned.

Education / Required Experience:

• Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware
• Minimum 5 years of System Administration / Service Desk experience.
• ITIL Certification
• Certifications in technology fields (e.g. Microsoft, CISCO, CompTIA etc.)

• Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS)
• Strong Knowledge of PC hardware
• Strong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections)
• Strong Knowledge of Group policy, Puppet as configuration management tools and Encryption
• Strong Knowledge of Microsoft O365 platform and CISCO VC solutions will be considered a plus
• Possession of excellent oral and written communication skills, including fluency in oral and written English.
• Ability to identify issues, analyse complex situations and provide a clear status on issues
• Customer service orientation
• Focus on delivery and high tolerance in working under pressure.
• Strong work ethic and a team player

#LI-KV1

At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of iGaming, where diversity isn't just celebrated—it's celebrated.