English Speaking Customer Support Intern (Saturday coverage included)

Join our dynamic and international team as a Customer Service Support Intern, where you'll play a key role in ensuring smooth service delivery and exceptional customer experiences. This role offers valuable hands-on experience, career growth opportunities, and a collaborative environment tailored for motivated students.

Responsibilities:

• Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience.
• Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements.
• Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking.
• Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency.
• Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards.
• As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving.

Qualifications:

• Active student status for at least one more year at a Hungarian institution
• Fluent, confident, and stable English language skills (spoken and written) is a must.
• Minimum availability of 20 hours per week, with mandatory availability on Saturdays (from 9 to 15) and preference for Monday, Tuesday, Thursday, and Friday.
• Relevant experience is considered as an advantage.
• Hybrid work model preferred (approx. 50% remote after training); in-office presence is required during the training period.

Why join us?

• Competitive Compensation - Enjoy an attractive hourly salary of 2,061 HUF gross, reflecting your valuable contribution and dedication.
• Career Development & Learning - We’re committed to your growth — gain hands-on experience, expand your skill set, and take advantage of continuous learning opportunities in a supportive environment.
• International Exposure - Be part of a growing international organization with strong Italian roots, where cross-cultural collaboration and global best practices are part of our everyday work.
• Dynamic & Supportive Team - Work in a friendly, fast-paced environment that values teamwork, innovation, and open communication.
• Room for Advancement - As our organization expands, so do your opportunities — grow with us and build a career, not just a job.
• Make a Difference - Your work will have a direct impact on customer satisfaction and company success — your role matters here.