HEAnet - Services Architecture Manager
HEAnet is Ireland’s National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching 1,000,000 end users. We connect learners and researchers across all of Ireland to education resources and to fellow national educational and research networks in Europe, and the rest of the world.
We have an exciting opportunity for an experienced Services Architecture Manager to join our Services Architecture Team on a permanent full-time basis.
This role is primarily based at our Dublin 1 offices, but we are pleased to offer a flexible remote working arrangement. This allows you to work from home up to three (3) days a week. You will be expected to work at least two (2) days a week in the office, giving you the opportunity to enjoy a balanced and dynamic work environment.
What the Services Architecture Team does
The Service Architecture team lead the design, build and integration work for services within HEAnet’s portfolio of technical services. The team works closely day to day with the Network and Systems Engineers on wider teams within the Technical Services Function.
What the Services Architecture Manager does
Reporting to the Technical Services Head of Function, the Service Architecture Manager manages a team of Technical Architects, ensuring services developed by the team are high quality, meet our standards and comply with our policies and are in overall good state prior to being handed over to operational teams for service delivery.
Day-to-day tasks involve coaching the team through challenges that arise and ensuring incident escalations and feature requests are handled by the team. Longer-term duties include ensuring the team are focused on their longer-term performance objectives and that those objectives align with company strategy, adjusting objectives where needed. A key responsibility of the Services Architecture Manager is chairing the HEAnet internal Engineering Standards Group which approves services prior to entering production status.
How we do it
Our company values underpin how we do things in HEAnet. We believe in and live by our values and understand they are integral to making HEAnet a great place to work.
COLLABORATION - EQUALITY & FAIRNESS - FUTURE FOCUSED - POSITIVE IMPACT
For further information about who we are and our core values, see https://www.heanet.ie/who-we-are.
What you get from us
We promote a healthy work/life balance. Work outside of standard hours is rare and agreed in advance. We take the care of our team members' mental health seriously.
We value knowledge-sharing and communication. We start each day with a SCRUM to cover outstanding issues and planned work for the day, combined with fortnightly team stand-ups to make sure no one is hitting any roadblocks and to identify progression or delays in any of the major company projects HEAnet is involved in.
We encourage critical thinking and the exploration of new ideas. We often form cross-team special interest groups for specific topic discussions, both ongoing and for fixed projects. We also have regular presentations from across the company on a wide range of topics from technical demos to project management to mental health.
Company Benefits
What we need from you
Bonus Points
We do not need you to have the following, but if you did it could be beneficial:
More important information
At HEAnet we celebrate diversity and understand how important it is to our ongoing success. We would like to hear from candidates who are great at what they do and whose values align with ours.
If you need any adjustments made to the application or selection process so you can do your best, please let us know.
HEAnet is delighted to be awarded with the Ibec Keep Well Mark. We take pride in developing, maintaining and enhancing our culture of wellbeing and continue to focus on this into 2025 and beyond.
