Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Customer First Team
The EMEA Professional Services Team helps customers across EMEA realise the value of their Okta investment by accelerating time-to-value, using our processes, assets and expertise to implement Okta’s products to solve complex identity challenges. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.
The Partner Success Manager Opportunity
Reporting to the Senior Director, Professional Services EMEA, this role will define and execute service solutions, high-level project management, act as technical support , and performance monitoring of System Integrators.
What you’ll be doing
Own System Integrators and Small Delivery Partners delivery onboarding, performing initial delivery capability assessment to ensure partner teams can deliver Okta
Build long-term relationships with System Integrators and Small Delivery Partner stakeholders and deeply understand their strategy, goals, and plans to ensure a successful mutually beneficial growth strategy for the partner and Okta
Demonstrate strong commercial acumen to effectively identify, understand and champion opportunities for OktaProfessional Services and/or Partners
Leveraging Okta’s Value Management and Identity Maturity Model, along with any partner solution and accelerators, champion opportunities for partners and Okta PS to work together
Help all Partners achieve their technical objectives by delivering timely technical guidance, enablement, and best practices materials
Provide input and guidance to all Partners as they build and expand the technical capabilities of their delivery practice teams
Build and track all Partner’s development plan to track partner goals and progress toward Delivery practice growth including monitoring partner health, satisfaction, risks, and escalations
Serve as a technical POC during complex and/or highly visible deployments, offering advisory and resources to steer teams toward effective problem-solving without delving deeply into the technical intricacies
Address any technical issues to ensure quick and efficient deployment to achieve customer goals, alignment with Okta best practices, and maximum adoption
Serve as liaison connecting all Partners to Okta internal teams and resources
Review, update, and promote Partner enablement tools such as Okta Partner Connect Portal
Lead, facilitate, or attend discussions with internal Okta resources to advise on partner-delivered solutions
Stay well informed about company products by completing training and achieving assigned certifications
What you’ll bring to the role
Experience of Delivering Okta’s products to customers (preferred)
Consulting experience (Strongly preferred)
Experience with (IAM) architectures
Experience with implementing cloud computing solutions including AWS, Google Apps, Salesforce etc
Provide oversight/guidance experience including offering subject matter expertise
Familiarity with IAM solution providers is strongly desired
Familiarity with Active Directory and Azure is preferred
Demonstrated ability to work and interact with CxOs and high-level customer executives
Experience in leading design review workshops to validate and steer solutions
Experience in validating functional specifications and system design specifications for customer engagements
Optimize user experience while implementing high security to critical applications
Proficiency with various open-source software and development tools
And extra credit if you have experience in any of the following!
A Bachelor's degree in Computer Science, Information Technology or related discipline, or equivalent experience
Okta Certified Consultant (Strongly preferred)
Okta Certified Developer (Strongly preferred)
TOGAF and/or CISSP certification is a plus
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What you can look forward to as a Full-Time Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
Partner Success Manager