Business Operations Manager | SMB EMEA

TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

We are looking for a passionate and experienced Business Operations Manager to partner with the Head of Business Operations and Head of SMB, EMEA. As the Business Operations Manager, you are focused on establishing and maintaining high standards of project management, processes, and best practices to ensure the successful execution of key strategic initiatives for SMB EMEA. We have two roles: One roles main focus will be partnering with the TikTok Shop team and the other will be focused on project management, process improvement, and best practice building for SMB Sales in EMEA.

You'll closely partner with Sales Leaders, Strategy, Product, TikTok Shop and Marketing teams to address core business opportunities and challenges. We are looking for a proactive, motivated individual who excels in a dynamic and fast-paced environment. With a strong desire to learn and innovate, you will be adept at solving complex problems and delivering solutions that benefit SMB teams across the EMEA region. In this role, you will define project goals and scopes, ensure effective communication across various functions and regions, and continuously enhance business solutions for global clients. The desired candidate for this role has experience working with Ecommerce platforms such as Amazon, Shopify, eBay etc.

Responsibilities:
Building collaboration across SMB EMEA:
- Creates and maintains forums for key reporting and engagement, including managing documentation, schedules, coordinating meetings. This extends to assisting with budgeting and financial tracking, with a goal to optimize team/management alignment.
- Facilitates clear communication channels between stakeholders to ensure alignment of goals, expectations, and activities throughout a project lifecycle. This includes regular status updates, progress reports, and meetings with key stakeholders.
- Develops and leads initiatives to foster collaboration and engagement across a multi-country sales team, with the goal of creating opportunities for recognition and cross-team interaction, all in alignment with the broader SMB EMEA mission and vision.
- Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.

Business strategies impacting growth priorities:
- Build and demonstrate a proficient understanding of the SMB EMEA Sales business and larger SMB ecosystem to influence key priorities and workstreams.
- Owns or represents EMEA-specific business opportunities or gaps that require continuous project monitoring, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.
- Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization