Triage Security Engineer 2

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Triage Security Engineer to be part of making this happen.  

The Triage Security Engineer will contribute to our Security Services department by supporting our customers through our Security Operations Centre.

About the Role:

As part of the Security Services team, the Triage Security Engineer (TSE) is a role that leverages your security expertise to identify, detect, and notify customers of security events ongoing within their environment.  The TSE will be expected to have a deep knowledge of various threats and forms of attack while having demonstrated experience in highly technical security roles.  

The successful candidate will be working shifts in a 24x7 environment with focus on security investigations, security related task work, and improvement activities to better the triage function. 

This role will have a high technical aspect and limited customer relationship function, in that you will managing security incidents and working with Concierge Security Teams to provide the post-incident remediation activities.   

Arctic Wolf TSEs are accountable for the detection and notification of security incidents to our customers.

As a Triage Security Engineer you will get to:

• Analyze incoming security events based on different data points; network, endpoint, and log sources expediently, consistently, and accurately
• Prioritize incoming events exceptionally well
• Willingness to run a security incident to completion; detect, work with team members, and communicate effectively with internal and external team parties throughout the process.
• Steer complex investigations within your area of expertise, and leverage your security knowledge to engage the other experts within other disciplines appropriately
• Prioritize task work according to understood and implied priorities
• Conduct quality reviews on outgoing tickets, security engagements, and at a system level looking for areas of improvement
• Contribute your security expertise using the development platform to elevate more precise signal with minimal noise
• Ability to coach and mentor other team members to share knowledge and expertise
• Continuously broaden your security expertise and depth within a set competency

Arctic Wolf is a fast-growing company, and all TSE candidates should expect to work with many teams within Arctic Wolf, including engineering, operations, sales, marketing, and executive management. A positive can-do attitude is a must. A willingness to learn and continuous self-improvement is critical. An ability to deal with uncertainty is a positive.

We are looking for someone who might have:

• 1+ years Industry experience; Information Security, Network Security, or Cyber Security roles
• 1+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
• Have deep technical competency in two (2) of the following
  • Networking – common protocols, server/client infrastructure, routers, switches, WAPs, etc
  • Perimeter – firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etc
  • Authentication – AD, SSO, MFA, etc
  • IaaS – cloud services, AWS, Azure, GCP
  • End Point – MDM, EDR, EPP, AV
  • SaaS – collaboration tools including O365, GSuite, Box, Salesforce, Workday, etc
     
• Experience working in a Security Operation Center, security incident response teams, or in roles with security forensics or malware analysis disciplines.
• Analyze log and system data from the above list and other IT systems
• Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell
• Great writing and speaking skills
• A positive “can-do” attitude
• A willingness to learn and continuous self-improvement
• There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive.

You will be required to attend trainings, seminars, or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency. Attend at least one event in a year and should not impact job/project deliverables.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

·       Equity for all employees 

·       28 days annual leave, 8 bank holidays and paid volunteering days off 

·       Pension plan employer match 

·       Training and career development programs 

·       Robust Employee Assistance Program (EAP) with mental health service 

·       Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. 

·       Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 
• Background checks are required for this position.  
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.