Customer Success Manager

Description

Why WSC Sports:

Working with great people in an awesome environment, using cutting-edge technologies (video editing, AI, data, and sports- altogether!) with the opportunity to influence innovative products and partnerships with the NBA, La Liga, Bundesliga, Euroleague, FIBA, ESPN, and many other sports giants – are only part of the things WSC Sports has to offer!

What you’ll do:

As a Customer Success Manager, you will play a crucial role in our customer success strategy. You’ll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.

Key Responsibilities:

• Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively.
• Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal. 
• Meet and exceed KPIs and sales targets. Independently build and manage a pipeline to drive sales.
• Manage the implementation and onboarding process for new clients, Deliver business reviews to reflect the value the customer derives from our service
• Extract value matter data from BI tools, and reports
• Interact with the Product and R&D teams to utilize industry insights and client feedback to continuously improve the company’s value proposition and products
• Build best practices methodologies and be your trusted customer's consultant

Requirements

What We’re Looking For:

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Proven track record in upselling and managing renewals
• Background in a B2B tech environment, preferably working with SaaS products
• A genuine passion for sports — you enjoy watching, discussing, and staying updated on sports daily
• Strong ability to grasp complex technology and explain it in a clear, approachable way to various audiences
• Onboarding and project management experience, ideally within a SaaS company
• Willingness and flexibility to travel internationally on a regular basis

Bonus Points:

• Experience in the sports industry and social media
• Media streaming familiarity
• Additional languages: French, Spanish, German