Head - Food NFR

Pivotal role in the ‘Transformation’ Retail journey to New-Era Fuelling . Non Fuel Retail has been identified as one of the 5 retail business priorities. Drive Retail Comp Transactions / Pump Visitation by championing Nayara Food Vertical Start Up ; Nayara’s foray into F&B covering 50% of 10,000+ retail network by 2027, making Nayara India’s Preferred retail destination.

1. ACCOUNTABILITIES & RESPONSIBILITIES

   

 

 

 

ACCOUNTABILITIES

 

ACTIVITIES

1

Own NFR F&B Business Vertical

 

• Own the business vertical of Nayara Owned Convenience  store + Café. Accountable for both Topline and Margins across different food formats. (  F& B Store / G+1 / Cart/ Kiosk etc)
• Detail out F&B modelling (with P/L) and Value Propositions to be tested and design a Proof-of-concept testing system. ( Assortment and Pricing ) to arrive at winning Customer Value Propositions.
• Design and pilot the POC in test markets and follow-up with intensive tracking and monitoring to check measure of success.
• Continuously do customer immersions and surveys to generate insights and need analysis to develop relevant value propositions under NFR F&B.

2 RO roll-out phasing & implementation 

• Existing Ros - Design and implement RO assessment / trading area analysis with Operations/ BD team 
• New Ros – Work closely with business Development / Brand change team to arrive at winning F&B food formats.
• Modelling and Value re-engineering with Engg team across models.
• Establish the estimated cost-benefit analysis of the proposition.
• Prepare phase-wise scale-up plan, along with financial implications

3 Program managing transformation  

• Detail out key metrics to measure the impact of each.
• Guidance to cross-functional members, regional teams and other stakeholders for smooth execution
• Track execution against plan, highlight risks & deviations & develop mitigation plan

4 Setting up F&B Supply Chain

• Work closely with Alliances Head to set up a strong robust backend incl tie ups with cloud kitchens for procurement and supply chain 
• National & local strategic tie-ups by helping with win-win commercial models.
• Constant Scouting of partners for supporting the fulfilment and supply chain partnership and regular enhancements. 

5 Internal change management

• Prepare field staff, RO and other stakeholder communication and interface for alignment
• Prepare periodic dashboards & reports for Transformation head & steering committee
• Manage internal stakeholders (corporate, regional) and franchisee for smooth execution

 

6.  Aiding Ops Excellence

 

• Conduct researches at NFR outlet to generate meaningful qualitative and quantitative insights. 
• Support the development of NPS advanced analytics MIS reporting to enable better decision making.
• Conduct mystery audits to ascertain the impact on overall each NFR

 

1. SKILLS & KNOWLEDGE

A. Educational Qualifications & Certifications:

1. 1. MBA or equivalent degree from good business school

B. Relevant (Functional/Level) & Total Years of Experience:

1. 12-15 years of experience in Food retail, setting up Food retail stores.
2. Experience of program management 
3. Managed Franchisees
4. Handled P/L responsibility.
5. Managed roles with cross functional 

1. Functional Skills:
2.  Analytics – comfortable with using excel / other program management tools; Interpretation of Big Data
3. Effective Communication – Ability to articulate the solutions to all internal stakeholders for better and timely execution 
4. Reporting – Adept at PowerPoint, word, etc. for reporting 

    D. Behavioural Skills:

1. Team player – ability to work with large teams

1. High motivation & ownership 

With the agility of a start-up and punching power of a global enterprise, Nayara Energy  is perpetually motivated to reimagine every stage of the hydrocarbon value chain - from refining to marketing. And, we are gearing up to delivering crude to chemicals too. 
In this age of acceleration, we are drawing on the deep knowledge to deliver excellence, every step of the way.
As the fastest growing pan-India fuel retail network, we are powering India’s growing energy demand by expanding our retail footprint at a massive pace.
We are making a tangible difference with our products, services and sustainable development initiatives to energize lives in our ecosystem. This is what makes us a truly integrated downstream energy company that challenges the status quo, every step of the way.
Pivotal in our journey towards an ‘Extraordinary’ future is our energetic, diverse and ethical workforce. By working together relentlessly, we are confident of succeeding in the ever-changing energy landscape, today and tomorrow.