CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer ServiceExperience Level: Mid Level | Posted Date: 2025-04-15
Job Role :
Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities
Adhere to agent-level Service Level Agreement (SLAs) specific by the process
Ensure adherence to time schedules (Turn Around Time)
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Provide inputs to improve work procedures that can enhance overall team performance
Job Requirement :
Graduate / Post Graduate
Minimum 1 to 2 years of experience in customer service role on email support or calls.
Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction.
Candidate should have an excellent verbal & written English communication.
Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously.
Flexible to get scattered 8 Week Offs in a month with 9hours shift.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.