Relationship Manager (MENA)

About the role:
As a Relationship Manager at Leap Scholar, your role is crucial in driving conversions within our lead pipeline through both voice and non-voice processes. You will collaborate closely with counsellors to facilitate the application and visa processing for students. Your responsibilities include maintaining continuous engagement with students, conducting follow-ups, gathering feedback, clearing doubts, and acting as a bridge between counsellors and students.

The charter for this role will include:

• Student Onboarding: Engage with prospective students and guide them through the Leap Scholar learning journey and provide a detailed explanation of the features available in our portal and app. 
• Referral Marketing: Educate and encourage students about the benefits of referring Leap Scholar to others.
• Customer Success: They would manage learner relationships and ensure their satisfaction.
• Escalation Management: Address and close tickets raised by students within defined turnaround times.
• Deferral Policy: Manage deferral requests as an alternative to refunds.
• Payment Collection: Ensure timely collection of 2nd and 3rd instalment payments from students who have missed their due dates

Ideal Persona:

• Bachelor's degree or equivalent.
• Excellent communication and interpersonal skills.
• Must have prior experience in sales and marketing.
• Strong customer service orientation.
• Ability to handle and resolve customer queries effectively.
• Problem-solving skills for escalation management.
• Proficiency in handling payment collection processes.

Working Days: 6 days working (Monday/Tuesday rotational week-off)Working Hours: 1pm - 10pm