Analyzes and recommends customer credit limits based upon credit scores.
Investigates potential credit fraud and works closely with internal security and business partners to resolve.
Resolves credit issues independently.
Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
Education and Experience Required:
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 2-4 years of experience in collection.
Knowledge and Skills:
Intermediate written and verbal communication, negotiation, and conflict resolution skills.
Intermediate accounting knowledge.
Intermediate problem solving skills.
Basic computer skills.
Intermediate prioritization skills.
Basic understanding of risk mitigation tools.
Intermediate understanding of HP's order management process.
Intermediate understanding of HP's dispute management process.
Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
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Job -
Finance
Schedule -
Full time
Shift -
No Shift premium (Malaysia)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
Credit and Collection Analyst