Business Travel Coordinator
Job Description
As Business Travel Coordinator, you'll play a vital operational and communicative role within the Business Support Community. You'll be the go-to person for day-to-day travel requests, planning, and support, ensuring compliance with our Global Travel Policy and delivering exceptional service to travelers and internal stakeholders. You will work closely with the Travel Manager/ Travel Procurement team to make sure business travel runs smoothly within Rituals.
Key Responsibilities
- Monitor and manage the Business Travel inbox, responding to inquiries from employees, managers, and local HR offices (LHOs)
- Support colleagues with travel planning, pricing, group bookings, payments, and documentation
- Coordinate traveler profiles and account setups in our travel tool (e.g. Egencia)
- Deliver training and workshops for new travelers and bookers
- Ensure proper approval flows and cost checks are in place
- Handle visa requests and liaise with relevant authorities or agencies
- Maintain alignment with Rituals’ Global Travel Policy and support its enforcement
- Research and suggest new suppliers or partners to enhance service and cost-efficiency
- Provide operational support to ensure all documents and procedures are correctly followed
- Actively support the integration and learning curve for tools such as Coupa and Workday
Qualifications
- Proven experience in corporate travel coordination, hospitality, or customer relations (experience with travel agencies is a strong plus)
- Strong customer care orientation and a passion for helping others
- Excellent communication skills (both written and verbal) in English; other languages are a plus
- A hands-on, problem-solving mindset – you act fast and stay calm under pressure
- Highly organized, structured, and able to manage multiple priorities
- A critical thinker with an eye for improvement and optimization opportunities
- Basic understanding of financial processes (e.g., invoicing, purchase orders)
- Commitment to delivering high-quality service in every interaction
- Interest in sustainable travel solutions and a proactive mindset toward environmental impact
Why Rituals?
You’ll join a company where personal well-being, growth, and sustainability are core values. You’ll work in a dynamic environment where your ideas are valued, and your development is supported through training and coaching. You’ll contribute directly to creating a smoother, smarter, and more responsible travel experience for our global Rituals community.
Additional Information
Grow with us as a Business Travel Coordinator and play a central role in our leadership success! The next steps are:
- Apply via our website and share why you are the right fit for this role
- You’ll hear from our recruiter within 10 working days
- Your first interview will take place at our Central Head Office in Amsterdam
- You'll complete an online assessment
- A second interview will follow
- If there's a mutual match, we’ll offer you a role that fits your ambition
Any questions? Our recruiter Eline Thijssen ([email protected]) is happy to speak to you. Please note that applications via e-mail are not taken into consideration.
We kindly ask recruitment agencies to refrain from acquisition efforts.
