Contact Centre Specialist Diabetes

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we don’t just support patients—we empower them to live healthier, fuller lives. As a Contact Centre Specialist Diabetes with German and English, you’ll play a vital role in our Diabetes division, helping people manage their health with confidence. Every conversation you have will make a real difference in the lives of people living with diabetes and those who support them. If you have a passion for helping others and a knack for problem-solving, we’d love to have you on our team!
Based in Heerlen, we’re a multilingual, international group dedicated to creating exceptional customer experiences, giving people peace of mind, and supporting them throughout their healthcare journey.

Come for a job, stay for a career! Why join us:
We offer a flexible working model that combines the benefits of both office and home environments, ensuring a healthy work-life balance. Joining our team means unlocking growth opportunities where you can gain technical expertise, expand your knowledge, and build a meaningful career with purpose at one of the world’s leading healthcare organizations.

A Day in The Life Of:
As a Contact Centre Specialist Diabetes, you'll be the friendly and knowledgeable first point of contact for our customers.

• Providing Expertise: Offer technical and product-oriented support, guiding those living with Diabetes, and medical professionals with troubleshooting, device operations, and education
• Empowering Patients: Resolve customer issues with empathy and expertise, coordinate product returns for quality analysis, and ensure patient safety
• Collaborating Across Teams: Work closely with sales, marketing, and regulatory departments to ensure smooth complaint resolution and high-quality service
• Listening to Patients: Accurately document feedback and identify trends to help improve our products and services
• Grow and develop your skills: Benefit from ongoing training and coaching to stay at the forefront of product knowledge and meet our high-quality standards.

Key Skills & Experience:
We are looking for empathetic, detail-oriented professionals with a passion for helping others.

• Launch your customer service career: Bring half a year (or more!) of experience in a contact center, office, or helpdesk environment and take the next step in your career journey
• Use your multilingual skills: Put your French and English communication skills to excellent use, connecting with diverse customers and making a real impact.
• Master the art of multitasking: Showcase your ability to juggle multiple tasks, navigate systems, and communicate effectively - all while providing exceptional customer service
• Tech-savvy is a plus: Experience with SAP, MS Office Suite, and troubleshooting medical equipment is advantageous and will help set you up for success in the role.

Medtronic offers a competitive salary and flexible Benefits Package:

• 28+ holiday days to recharge and explore
• Travel allowance + an optional travel exchange program
• Wellness perks (fitness contribution + a bicycle plan)
• Financial security (discounts on personal insurance + a comprehensive pension plan)
• Flexible work-life balance (hybrid work, home office allowance, and even a work-from-abroad policy!)
• Heerlen-based team members (only 2 days per week in-office for those in the Netherlands—may vary for Belgium/Germany employees).

Apply

At Medtronic, we don’t just work—we impact lives. If you're ready to take on a meaningful role with a company that’s changing healthcare, apply now and be part of something bigger.

Join us. Empower patients. Change lives.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here