Responds to orders, general client inquiries, invoice questions and client complaints.
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Other duties as assigned
Physical Requirements
Job may require extended sitting or standing, use of standard office equipment.
Other Skills and Abilities
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to multi-task
Education Requirements
High School Diploma or GED
0-2 years' experience as assembly line lead
Certifications and Licences
Professional certification may be required in some areas
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Client Service Specialist