Guest Service Agent

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.

You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guest.

Are you passionate about creating unforgettable guest experiences? We are looking for a Guest Service Agent who delivers top-level service and ensures every guest request is handled with care, speed, and a personal touch.

As a Guest Service Agent, you'll be the face of our hotel—delighting guests throughout the day and evening with warm, welcoming, and detail-focused service. You will be responsible for providing that “wow” factor, making sure everything is just right and exceeding guest expectations at every opportunity.

Ready to make every guest feel truly at home? Apply now and become part of a team where service is personal, and every detail matters.

Your Role

• Provide exceptional and personalized service to all guests, day and night.
• Create a welcoming, professional, and guest-first environment.
• Be knowledgeable about all hotel services, amenities, and local highlights.
• Collaborate closely with Front of House and Housekeeping teams to ensure smooth operations.
• Communicate efficiently with other departments to report issues or fulfill guest requests quickly and accurately.

What We’re Looking For

• Flexible mindset: Willing to work various shifts, including mornings, evenings, weekends, and holidays. You’re also open to helping other departments when needed.
• Experience: Previous experience in a similar role or hospitality environment.
• Physically fit: Able to stay active and on your feet throughout the shift.
• Tech-savvy: Comfortable using Microsoft Office and hotel systems.
• Communicative: Strong verbal communication skills in both Dutch and English.

Whats in it for you?

• Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights per year at the Lore Group hotels worldwide
• Employee and Friends & Family discount rates at the Lore Group hotels
• Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam