UX Specialist for Customer Support domain in IT

Introduction to the job
This position sits within the IT UX Specialist Team, from where you will be allocated to the Customer Support Solution Delivery (CSSD) Agile Release Train (ART). This ART delivers software applications that help our customer-facing employees to e.g. service machines, schedule upgrades and order parts and tools. The role involves collaboration with diverse global teams and stakeholders to ensure a better user experience and thereby a higher employee productivity and satisfaction.

Responsibilities

As a UX Specialist, you will improve the user experience of several software applications by:

• Preparing and executing qualitative and quantitative user research methods
• Communicating findings using e.g. personas, user journeys, user stories
• Creating wireframes and interactive prototypes, based on our existing design systems
• Validating designs with your product team and end-users
• Ensuring the developers’ deliverables are according to the UX design specifications
• Defining the right user-centered design approach based on the agile team’s skills and sprint goals
• Sharing challenges and best practices with your peers from the UX competence

Education and experience

• Bachelor’s degree (Master’s preferred) in areas such as Industrial Design, Human-Computer Interaction, Communication and Multimedia, or Social Sciences.
• At least five years of professional experience (post-degree) with a portfolio showcasing research and design approaches and outcomes (please send as a separate document or link to your CV).
• Ability to plan work and deliver on agreed goals independently while collaborating effectively with other disciplines.
• Experience in dealing with resistance and convincing others of the value of UX.
• Experience in designing complex business-to-business or enterprise applications, along with familiarity with agile, scrum, or DevOps methodologies.
• Proficiency in using design tools such as Miro and Figma.
• Ability to balance short- and long-term goals, adapt ways of working, and compromise when necessary.

Other information

The User Experience (UX) competence is a virtual team of about one hundred people from across the company, who design services and applications that enable ASML’s customers, suppliers, and employees, to work more efficiently and effectively, with a higher level of satisfaction and adoption. The customer experience (CX) side of the competence works on ASML’s commercial software, whereas the employee experience (EX) side of the competence works on employee-facing software: hundreds of predominantly web-based applications for users in e.g. R&D, Supply Chain, Manufacturing, and Customer Support. Competence members spend, on average, 10% of their time on improving the competence itself by participating in competence events and so-called ‘feature teams’ that develop our methods and guidelines.

We expect you to work on-site in Veldhoven, The Netherlands, for at least three days per week.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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