Front Office Manager

Experience Level: Mid Level | Posted Date: 15/04/2025

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Description

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

If you are a go-getter, people person, with the drive to deliver excellence and results, this role is for you!!

Job Description

The Front Office team are the first smile our guests encounter. In this role you will:

• Lead the Front Office team with care, confidence, and strong leadership.
• Empower, build, and develop a high service-focused team to deliver memorable guest experiences.
• Ensure brand service standards are upheld, guest needs are met & profitability maximised.
• Drive a strong loyalty culture across the hotel, focusing on recognition, rewards & recruitment for our loyalty program
• Focusing on team development to ensure our team are continuously learning and broadening their skills
• Management of the day-to-day operations of the Concierge & Front Office teams.
• Maintain strong control over guest ledgers; monitor & understand guest accounts, ensure accurate billing & prompt resolution of any discrepancies.

Qualifications

• 3+ years experience in a similar role with experience in a Premium or Luxury Hotel Brand
• Experience leading a team with a strong focus on engagement and developing talent
• You will be professional, guest centric, innovative, flexible and have a true passion for our guest service experience
• Working knowledge of Opera PMS

Additional Information

Access to the suite of Accor's Heartist Benefits:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift & free parking
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.