Customer Care Admin Specialist

Company Description

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).

With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone!  

Job Description

We are looking for a Customer Care Admin Specialist who is looking for an exciting new challenge to apply their passion for people and customer experience! This role is people centric, where you will be able to connect with customers from all walks of life.

No two days will be the same, so be ready to use your problem-solving skills and ability to adapt with a range of enquiries from online orders, issuing credits, or handling finance enquiries.  

This role will allow you to work across multiple customer touch points with a variety of our brands at our admin / contact centre based in our SSO office on Warehouse Way, Auckland. 

You will need to be available to work 40 hours per week between 8am to 5pm (Mon – Sun)

Qualifications

We are looking for someone who are as passionate about ‘Thinking Customer’ as we are. If you consider yourself reliable and have previous experience within fast paced customer service environment, whether this is in a call centre, retail, or hospitality (to name a few!) then this could be a great fit for you.

To thrive in the role, you will have:

• Ability to build relationships with a variety of key stakeholders. 
• A customer-centric attitude who takes pride in the outstanding service you deliver.
• Can thrive in a fast-paced environment and classes themselves as an expert multitasker.
• You will be an effective communicator both written and verbally.
• High levels of initiative and attention to detail. 
• Computer Savvy.
• Working to KPI’s, being able to work under pressure is a must.  

Additional Information

By joining our diverse team, you will work among other customer champions with some good fun, laughs and team comradery along the way.  This role is an excellent foot in the Warehouse Group door, as the role will offer you loads of development and insight about the business along with the growth and career opportunities that come with joining a Company our size. We have some awesome staff perks, such as team discounts on our brands and birthday leave.

If you are passionate about helping Kiwi’s Live better every day, then come join our family! Apply now!