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Customer Service Host

at KiwiRail in Wellington, NZ

Work Type: On Premise | Salary: From $57,860.00 | Employment Type: Full TimePosted Date: 16/04/2025

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Description

 

• Position located in Wellington
• Starting rate: $28.93, per hour
• Part Time Role, 30 hours per week 

 

Position Description

 

He kōrero mō mātou | About us:   

KiwiRail has been connecting New Zealanders for over 150 years. Our vision, Hononga Whaikaha, Oranga mo Aotearoa (Stronger Connections, Better New Zealand), drives us to create sustainable, efficient transport solutions that benefit our people, communities, and environment.   

Teamwork, Collaboration, Safety, & Innovation are at the heart of what we do. By modernising rail and ferry services, KiwiRail is building an exciting future, and you can be part of it.   

 

He whakamārama mō te tūranga mahi | About the role:

As a Customer Host, you’ll be the friendly face delivering an exceptional on-board experience for KiwiRail’s Scenic Trains or Scenic Plus passengers.

You’ll make every journey memorable by providing warm, professional service — from serving high-quality food and beverages to helping passengers with luggage and keeping them informed during disruptions. Your polished presentation and positive attitude will represent the very best of our brand.

This is a fast-paced, physical role on board a moving train, requiring energy, adaptability, and a genuine commitment to passenger care. We welcome applications from those aged 18 years and over, available to start early June 2025.

 

Key Responsibilities:

• Provide prompt, professional customer service to passengers throughout their journey
• Serve food and beverages (including alcohol), maintaining a clean and welcoming environment
• Offer tailored assistance, from luggage handling to safety updates during disruptions
• Maintain high standards of personal presentation to enhance the Scenic Plus brand

 

Ngā pukenga e rapu nei mātou | What you will bring:

We’re looking for individuals who thrive in customer-facing roles and bring energy and care to every task.

 

• Experience in customer service, ideally in hospitality or tourism
• NCEA Level 3 or equivalent
• Confidence in cash handling and stock management
• Ability to gain and maintain First Aid, Emergency Procedures, Tunnel & Gas Awareness, Food & Hygiene, and liquor licensing certifications
• Good physical health and the ability to meet our medical standards
• Strong interpersonal skills and a passion for great service
• Ability to work long shifts on your feet, lift up to 20kg, and move with ease on a train
• A flexible, can-do attitude and team spirit

 

Nōu te rourou | What’s in it for you:

• Competitive hourly rate
• Access to discounted health insurance for you and your whānau
• A positive and supportive team environment
• Opportunities for training, development, and career growth within KiwiRail

 

Kua rite, kia rite | Ready to Make a Difference?

 

Rā aukati | Applications close: 30th April 2025 unless filled sooner!  

   

Please Note, all successful candidates must undergo and pass a pre-employment medical and drug screen. Due to the nature of this role, we require successful candidates to hold a NZ residence or citizenship